user support technician

ThruLiquid; Mississauga; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to join their dynamic team in a hybrid work environment. In this role, you will be the go-to person for users experiencing technical difficulties, providing exceptional customer service and support. You will have the opportunity to work both in-person and remotely, ensuring that users receive the assistance they need efficiently. The ideal candidate will possess strong problem-solving skills, a client-focused mindset, and the ability to thrive in a fast-paced environment. If you're passionate about technology and helping others, this position is perfect for you!

Qualifications

• 1-2 years of experience in technical support roles.
• Strong knowledge of iOS, MAC, and MS Office applications.

Responsibilities

• Respond to user difficulties and provide technical support.
• Maintain a log of problems and solutions for future reference.
• Supervise other technical support workers.

Skills

Technical Support

Customer Service

Problem-Solving

iOS

MAC

MS Office

Job description

• Location: 4230 Sherwoodtowne Blvd. Mississauga, ON L4Z 2G6
• Workplace information: Hybrid
• Salary: $29.00 hourly / 30 hours per week
• Terms of employment: Permanent employment, Full time
• Day
• Starts as soon as possible
• Source: Job Bank #3087383

Overview

Education

Experience

1 year to less than 2 years

Hybrid

Work must be completed both in person and remotely.

Responsibilities

Tasks

• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Provide customer service

Supervision

• 3-4 people

Experience and specialization

Computer and technology knowledge

• iOS
• MAC
• MS Office

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgment
• Organized
• Team player
• Ability to multitask
• Time management

Who can apply to this job?

Only apply to this job if:

• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2025-01-12

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.