user support technician

108 ideaspace inc.; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in Toronto is seeking a User Support Technician to assist users with technical difficulties. You will provide advice, training, and support while maintaining logs of issues. The role requires strong client focus and organizational skills, with a commitment to delivering high-quality service in a fast-paced environment.

Qualifications

• 1-2 years experience in technical support.
• College diploma in related field.

Responsibilities

• Respond to user difficulties with computers.
• Provide training and support to users.
• Maintain a log of problems and solutions.

Skills

Client focus

Initiative

Organized

Team player

Ability to multitask

Education

College, CEGEP or other non-university certificate or diploma

Tools

MS Office

MS Windows

Networking software

Networking hardware

Security software

Communication software

File management software

Desktop applications

Servers

Wireless networks

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 1 year to less than 2 years

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Computer and technology knowledge

• Networking software
• Networking hardware
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Communication software
• MS Office
• MS Windows
• Wireless networks

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Initiative
• Organized
• Team player
• Ability to multitask
• Work Term : Permanent
• Hours : 35 to 40 hours per week

Create a job alert for this search

User Support Technician • Toronto, ON, CA