user support technician

CODEPAPER TECHNOLOGIES; Vaughan; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading technology company is seeking a technical support specialist to assist users with computer-related issues. The role involves consulting technical documents, providing training, and ensuring user satisfaction. Candidates should have a college education and 2-3 years of relevant experience.

Qualifications

• 2 years to less than 3 years of experience in technical support.
• Ability to consult user guides and technical manuals.
• Experience in providing training and advice to users.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Provide business systems and network support.
• Implement solutions based on user difficulties.

Skills

Attention to detail

Problem-solving

Education

College/CEGEP

Job description

Overview

Languages

English

Education

• College/CEGEP
  
  

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
  
  

Additional information

Work conditions and physical capabilities

• Repetitive tasks
• Attention to detail
• Sitting