Technical support specialist – information technology (IT)

Sto:lo Service Agency; Electoral Area A; In loco; CAD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Dental plan

RRSP

Free parking

Descrizione del lavoro

Sto:lo Service Agency seeks an experienced IT Support Analyst to work on-site at our location. The role involves granting access to networks, diagnosing issues, and coordinating with users to implement effective solutions.

You will document resolutions, train users, and contribute to incident management and system reliability. Ideal candidates hold a Bachelor's degree and at least five years in IT service delivery, with skills across Windows, SharePoint, and networking hardware.

Competenze

• Bachelor's degree in IT or related field.
• 5+ years of experience in IT support or service delivery.
• On-site work requirement with no remote option.

Mansioni

• Provide access to computer networks and monitor performance.
• Respond to users with difficulties and document resolutions.
• Research solutions using user guides and manuals.
• Train users and maintain a log of problems and solutions.
• Supervise other technical support workers in the group.
• Set up equipment for employee use and ensure proper installation.
• Perform Web-server backup and recovery operations.
• Provide customer service and manage incidents.

Conoscenze

Networking

IT service delivery

Customer service

Troubleshooting

Formazione

Bachelor's degree

Strumenti

SharePoint

MS Office

Windows OS

Networking hardware

Descrizione del lavoro

OVERVIEW

LANGUAGES

English

EDUCATION

• Bachelor's degree

EXPERIENCE

5 years or more

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

RESPONSIBILITIES

TASKS

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Ensure smooth operation of computer equipment and machinery

SUPERVISION

• No supervision responsibility

CREDENTIALS

CERTIFICATES, LICENCES, MEMBERSHIPS, AND COURSES

• Cisco certified network associate
• CompTIA Security+ Certification
• Information technology infrastructure library (ITIL) Certification

EXPERIENCE AND SPECIALIZATION

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Android
• Information Technology Infrastructure Library (ITIL)
• iOS
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Project management software
• Programming software
• Web service design
• Mapping and data visualization software
• Database software
• Python
• Data analysis software
• JavaScript
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• Wireless networks
• Computerized inventory record keeping and re-ordering system

TYPE OF EXPERIENCE

• Call centre

AREA OF WORK EXPERIENCE

• Quality assurance or control
• Information technology (IT) service delivery

ADDITIONAL INFORMATION

SECURITY AND SAFETY

• Criminal record check

TRANSPORTATION/TRAVEL INFORMATION

• Valid driver's licence

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Tight deadlines
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

PERSONAL SUITABILITY

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

BENEFITS

HEALTH BENEFITS

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

FINANCIAL BENEFITS

• Group insurance benefits
• Pension plan
• Registered Retirement Savings Plan (RRSP)

LONG TERM BENEFITS

• Long-term care insurance
• Maternity and parental benefits
• Tax-Free Savings Account (TFSA)

OTHER BENEFITS

• Free parking available
• Learning/training paid by employer
• On-site amenities
• On-site daycare available
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available
• Wellness program