User support technician

JCP INFOTECH INC.; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

JCP INFOTECH INC. seeks an on-site IT support professional to assist users with computer issues, research solutions from guides, and maintain a solutions log. You will contribute to application redesigns and provide support for business systems, networks, and the Internet.

The role requires 1–2 years of experience and college-level education, with English language proficiency and willingness to relocate as needed.

Qualifications

• Education requirement: college certificate/diploma (1–2 years) or equivalent experience.
• Experience: 1 year to less than 2 years in a relevant role.
• Language: English required.
• Location: on-site in Canada; relocation may be needed.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Consult user guides and manuals to research and implement solutions.
• Collect and maintain a log of problems and solutions for others.
• Participate in redesign of applications and software.
• Provide business systems, network and Internet support to users.
• Perform Web-server backup and recovery operations.

Education

Certificate or Diploma (1–2 years)

Equivalent experience

Job description

LANGUAGES

English

EDUCATION

• College, CEGEP or other non-university certificate or diploma from a programof 1 year to 2 years
• or equivalent experience

EXPERIENCE

1 year to less than 2 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Willing to relocate
• Consulting firm

RESPONSIBILITIES

TASKS

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research andimplement solutions
• Collect, organize and maintain a problems and solutions log for use by othertechnical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations