user support technician

Omni Logic Solutions; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic and professional environment where your technical support skills can shine! This role offers the opportunity to assist users in overcoming computer challenges while working in a fast-paced setting. As part of a medium-sized firm, you will be essential in maintaining user satisfaction through effective problem-solving and interpersonal communication. With flexible hours and a commitment to equal opportunities, this position is perfect for individuals who thrive in collaborative settings and are eager to contribute to the success of a dedicated team. If you are ready to make an impact, this is the role for you!

Benefits

Flexible Hours

Qualifications

• Experience in technical support roles preferred.
• Ability to consult manuals and implement solutions.

Responsibilities

• Respond to user difficulties with computer systems.
• Maintain a log of problems and solutions for future reference.
• Provide training and support to users as needed.

Skills

Technical Support

User Training

Problem Solving

Interpersonal Skills

Education

High School Diploma

Tools

User Guides

Technical Manuals

Job description

• Location: 8988 FRASERTON CRT Burnaby, BC V5J 5H8
• Salary: $31.00 hourly / 40 hours per week
• Terms of employment: Permanent employment, Full time
• Flexible Hours
• Starts as soon as possible
• Source: Job Bank #3150568

Overview

Education

Experience

1 to less than 7 months

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties

Additional Information

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Organized
• Team player

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Who Can Apply to This Job?

Only apply to this job if:

• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised Until

2024-12-29

Important Notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Omni Logic Solutions, Inc

• Professional, scientific and technical services
• 1 job posting advertised
• Medium-sized business (between 5 and 100 employees)