user support technician

Red Bull; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a dynamic team at an innovative firm specializing in air export logistics. This role involves ensuring compliance with excellence guidelines, managing air export shipments, and facilitating communication between clients and service providers. Your organizational and interpersonal skills will be key as you negotiate rates, arrange bookings, and handle documentation. If you're proactive and enjoy a fast-paced environment, this is the perfect opportunity to grow your career in logistics and customer service.

Qualifications

• 6 months to 1 year of related experience or equivalent education.
• Understanding of air documentation process is a plus.

Responsibilities

• Ensure compliance with District Excellence guidelines and Air Export processes.
• Arrange pickups and manage air export shipments until check-in.
• Negotiate rates and arrange airline bookings for live shipments.

Skills

Effective interpersonal skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Training in air documentation process

Job description

Job Responsibilities

• Ensuring that all work is done within the District Excellence guidelines and Air Export Air Lateral process.
• Arranging pickups and following up with service providers until check-in of air export shipments in the airport warehouse.
• Rate negotiation and arranging of airline bookings for live shipments, coordinating rushes with other Expeditors offices.
• Creating House Airwaybills.
• Creating Export Declarations (B13A) manually or electronically in the CAED system for clients if requested.
• Consolidating shipments where possible (Workflow monitor to be used) and closing Master Airwaybills.
• Creating Direct Airwaybills; verifying billing and protected costs for service providers are entered correctly – if necessary, follow up with SP to double-check.
• Verifying and posting Free domicile invoices.
• Sending out Expeditors billing invoices either by e-mail or Canada Post as per DLSOP for the client.
• Overseas liaison between shipper and Expeditors destination office and consignee.
• Customer requests: PODs, tracing, assisting in document preparation as required or instructed.
• Setting up clients' pre-alerts and scanning documents into eDoc.
• Ensuring that DLSOPs are followed.
• Adhering to department Service Level Agreements while dealing with customer emails and phone calls.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Understanding of air documentation process is a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Proactive with strong organizational skills.