user support technician

www.canadainternational.gc.ca - Jobboard; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a User Support Technician to join their dynamic team. In this role, you will provide essential support to users facing technical difficulties, ensuring they receive timely assistance and effective solutions. Your expertise will help enhance user experience by consulting technical manuals and implementing solutions. This position offers a fast-paced environment where attention to detail and excellent communication skills are key. If you thrive in a collaborative setting and have a passion for technology, this opportunity is perfect for you.

Qualifications

• 2-3 years experience in user support and technical assistance.
• Knowledge of networking, servers, and desktop applications.

Responsibilities

• Respond to user difficulties and provide technical support.
• Set up equipment and perform installations for users.
• Participate in redesigning applications and software.

Skills

Customer Service

Technical Support

Problem Solving

Time Management

Interpersonal Skills

Education

College or non-university diploma

Tools

BMC Remedy

MS Office

Networking Hardware

Security Software

Desktop Applications

TCP/IP

Job description

Posted onMay 03, 2025 by Employer details APPLY STARS

user support technician

Posted onMay 03, 2025 by Employer details APPLY STARS

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Job details

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Computer and technology knowledge: BMC Remedy. Networking hardware. Networking security. Servers. Desktop applications. File management software. Security software. MS Office. MS Windows. TCP/IP. Work conditions and physical capabilities: Fast-paced environment. Attention to detail. Personal suitability: Accurate. Efficient interpersonal skills. Excellent oral communication. Organized. Team player. Ability to multitask. Time management. Experience: 2 years to less than 3 years.

• Location 1055 Dunsmuir St Vancouver , BC V7X 1K8
• Workplace information On site
• Salary $ 31.00 to $ 32.00 HOUR hourly (To be negotiated) / 30 to 40 hours per week
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• vacancies 1 vacancy
• Source Job Bank #3297910

• 1055 Dunsmuir StVancouver, BCV7X 1K8

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Experience and specialization

Computer and technology knowledge

• BMC Remedy
• Networking hardware
• Networking security
• Servers
• Desktop applications
• File management software
• Security software
• MS Office
• MS Windows
• TCP/IP

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player
• Ability to multitask
• Time management

Who can apply for this job?

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-06-02

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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