user support technician

Xorosoft Inc.; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a User Support Technician to join their team in Burnaby. This role offers an exciting opportunity to assist users with technical difficulties, provide training, and maintain a comprehensive problems and solutions log. You will be instrumental in ensuring smooth operation and user satisfaction by responding promptly to inquiries and troubleshooting issues. With a focus on collaboration and support, this position promises a dynamic work environment where your contributions will make a significant impact. If you are passionate about technology and helping others, this job could be the perfect fit for you.

Qualifications

• 1-2 years of experience in user support and technical troubleshooting.
• Strong ability to consult manuals and provide training.

Responsibilities

• Respond to user difficulties and provide technical support.
• Maintain a log of problems and solutions for future reference.
• Set up equipment and ensure proper installation for users.

Skills

User Support

Technical Troubleshooting

Documentation

Communication

Training

Education

College/CEGEP

Job description

Posted on November 12, 2024 by Employer details Xorosoft

Job details

User Support Technician

Location: Burnaby, BC

Workplace Information: On site

Salary: $32.25 per hour (30 to 40 hours per week)

Terms of Employment: Permanent, Full time

Starts: As soon as possible

Vacancies: 3

Overview

Languages

English

Education

• College/CEGEP

Experience

1 year to less than 2 years

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Who can apply to this job?

Only apply to this job if:

• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2025-01-08

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.