user support technician

Government of Canada; Vancouver; On-site; CAD 50,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to join their team. In this role, you will be the first point of contact for users experiencing technical difficulties, providing essential support and solutions. Your responsibilities will include troubleshooting issues, consulting technical manuals, and offering training to enhance user experience. The ideal candidate will thrive in a fast-paced environment, showcasing excellent communication and organizational skills. This position offers a unique opportunity to contribute to the efficiency and effectiveness of technology services within a vital governmental organization.

Qualifications

• 1-2 years of college education or equivalent.
• 2-3 years of experience in technical support.

Responsibilities

• Respond to user issues and provide technical solutions.
• Set up equipment and ensure proper installation of software.

Skills

Customer Service

Technical Troubleshooting

Interpersonal Skills

Time Management

Education

College or CEGEP Certificate

Tools

BMC Remedy

MS Office

Networking Hardware

Security Software

MS Windows

Job description

Overview Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Experience and specialization Computer and technology knowledge

• BMC Remedy
• Networking hardware
• Networking security
• Servers
• Desktop applications
• File management software
• Security software
• MS Office
• MS Windows
• TCP/IP

Additional information Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player
• Ability to multitask
• Time management