User Support & Systems Analyst (On-Site)

Umbrella Consulting; Burnaby; On-site; CAD 60,000 - 72,000; Full time

Benefits offered by this job

Health care plan

Bonus

Job summary

Umbrella Consulting is seeking a User Support Analyst in Burnaby, BC. The role focuses on granting access to networks, monitoring system performance, and assisting users with technical difficulties.

Responsibilities include documenting solutions, training users, and supporting business systems and applications. A college diploma or equivalent experience is preferred, with additional asset experience in a consulting environment.

Qualifications

• College diploma or equivalent experience in a related field.
• Experience an asset.
• Provide access to computer networks and report on performance.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Research and implement solutions using guides and manuals.
• Provide advice and training to users.
• Maintain a log of incidents and solutions for others.
• Participate in redesign of applications and software.
• Provide user support for business systems, networks and Internet.

Skills

Oral communication

Written communication

Time management

Multitasking

Attention to detail

Client focus

Team player

Organized

Education

College diploma or equivalent experience

Tools

MS Office

MS Windows

Word processing

Spreadsheet

Presentation software

Database software

Project management software

Job description

Umbrella Consulting is seeking a User Support Analyst in Burnaby, BC. The role focuses on granting access to networks, monitoring system performance, and assisting users with technical difficulties.

Responsibilities include documenting solutions, training users, and supporting business systems and applications. A college diploma or equivalent experience is preferred, with additional asset experience in a consulting environment.