IT Systems & Support Administrator

Intracorp Projects Ltd.; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

Intracorp Homes in downtown Vancouver is seeking an IT Administrator to join a dynamic IT team supporting a group of companies. You'll be the primary technical contact, managing workstations and providing application support.

The role requires 3+ years in technical support, a related degree or certifications, strong problem solving, and the ability to work independently while collaborating with colleagues across the organization.

Qualifications

• 3+ years of progressive experience in a technical support role.
• A technology related degree or diploma and/or industry certifications.
• Strong problem solving and investigative skills.
• Quantitative and analytical skills, and an aptitude for strategic thinking.
• Ability to prioritize tasks as well as work independently.
• Advanced knowledge of Microsoft Windows workstation troubleshooting and deployment.
• Working knowledge of Microsoft Office troubleshooting and support.
• Working knowledge of Entra ID and Microsoft 365 (Exchange, Teams, Intune, Azure, etc).
• Understanding of Microsoft Server technologies (Active Directory, DNS, DHCP, etc).
• Understanding of networking concepts (routing, switching, wireless, VPN).
• Understanding of mobile device management and support (Apple, Android).
• Professional written and verbal communication.
• Great interpersonal skills.
• Experience supporting multiple company environments would be an asset.
• Drive, motivation and an aptitude for learning.
• A good sense of humour!

Responsibilities

• Manage and support workstations and other office technologies.
• Provide technical support for business applications (Adobe, Microsoft Office, and others).
• Escalate support issues to internal resources or external vendors.
• Support team members in remote offices.
• Maintain documentation on support processes.
• Maintain inventory of equipment and systems.
• Assist in onboarding and offboarding process for staff.
• Assist in setup of remote locations.
• Build strong relationships with team members across the organization.
• Assist in other special projects as required.

Skills

Organizational skills

Time management

Strong communication

Problem-solving

Self-starter

Team player

Interpersonal skills

Aptitude for learning

Good sense of humour

Education

Technology-related degree or diploma and/or industry certifications

Tools

Microsoft Windows troubleshooting

Microsoft Office troubleshooting and support

Entra ID and Microsoft 365 (Exchange, Teams, Intune, Azure)

Active Directory

DNS

DHCP

Networking concepts (routing, switching, wireless, VPN)

Mobile device management (Apple, Android)

Job description

Intracorp Homes in downtown Vancouver is seeking an IT Administrator to join a dynamic IT team supporting a group of companies. You'll be the primary technical contact, managing workstations and providing application support.

The role requires 3+ years in technical support, a related degree or certifications, strong problem solving, and the ability to work independently while collaborating with colleagues across the organization.