user support analyst

Umbrella Consulting; Burnaby; On-site; CAD 60,000 - 72,000; Full time

Benefits offered by this job

Health care plan

Bonus

Job summary

Umbrella Consulting is seeking a User Support Analyst in Burnaby, BC. The role focuses on granting access to networks, monitoring system performance, and assisting users with technical difficulties.

Responsibilities include documenting solutions, training users, and supporting business systems and applications. A college diploma or equivalent experience is preferred, with additional asset experience in a consulting environment.

Qualifications

• College diploma or equivalent experience in a related field.
• Experience an asset.
• Provide access to computer networks and report on performance.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Research and implement solutions using guides and manuals.
• Provide advice and training to users.
• Maintain a log of incidents and solutions for others.
• Participate in redesign of applications and software.
• Provide user support for business systems, networks and Internet.

Skills

Oral communication

Written communication

Time management

Multitasking

Attention to detail

Client focus

Team player

Organized

Education

College diploma or equivalent experience

Tools

MS Office

MS Windows

Word processing

Spreadsheet

Presentation software

Database software

Project management software

Job description

Job details

Posted on August 20, 2026 by a licensed third-party for Employer details Umbrella Consulting

user support analyst

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience.

Work setting

• Consulting firm
• Private company, corporation or industry
• Private sector

Experience

Experience an asset.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

No supervision responsibility.

Computer and technology knowledge

• Security software
• Multimedia software
• Word processing software
• Presentation software
• Communication software
• Project management software
• Programming software
• Database software
• MS Office
• MS Windows
• Spreadsheet

Area of work experience

• Quality assurance or control

Area of specialization

• Project management

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting

Own tools/equipment

• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Health benefits

• Health care plan

Financial benefits

• Bonus

Who can apply for this job?

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Location

• Burnaby , BC V5C 6P9
• Work location On site

Salary

• Salary $ 36.60 HOUR hourly / 35 hours per week

Terms of employment

• Permanent employment Full time
• Day, Shift
• Starts as soon as possible

Advertised until

2026-09-10