User Experience Partner (Property Administrator)

Allied; Vancouver; On-site; CAD 56,000 - 65,000; Full time

Benefits offered by this job

Performance-based bonus programs

Health benefits package

Paid volunteer day

Leadership development opportunities

Job summary

Allied is seeking a User Experience Partner in Metro Vancouver to enhance tenant and guest engagement. Key responsibilities include managing user inquiries, collaborating with teams, and ensuring smooth property operations.

The ideal candidate has 2–5 years of customer-focused administrative experience, strong communication skills, and proficiency in MS Excel and Word. This role also offers competitive salaries and comprehensive benefits.

Qualifications

• 2–5 years of experience in a customer‑driven administrative role.
• Exceptional customer service skills.
• Strong verbal and written communication skills.

Responsibilities

• Manage day‑to‑day questions and concerns for all users.
• Assist in the management of the property portfolio.
• Collaborate with Technical Services for timely resolutions.

Skills

Customer service skills

Verbal communication

Written communication

Multi-tasking

Strong organization

Computer skills

Relationship building

Tools

MS Excel

MS Word

Yardi

Job description

Purpose

Cultivate an engaging user experience for our tenants and guests. As a User Experience Partner, you will perform a broad range of property administration duties to ensure user experience expectations are met and your assigned properties are performing well.

Reporting to the Manager, Portfolio Operations, you will collaborate across the organization to address both the planned and unplanned operational needs of our users.

Responsibilities

• Assist in the management of all users, dealing with day‑to‑day questions and concerns including billing issues, lease inquiries, service amenities and special requests.
• Assist with the day‑to‑day management of the portfolio.
• Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained.
• Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements.
• Provide a high level of customer service to all clients, colleagues and users requiring assistance.
• Ensure timely completion of all property‑related information requests and filing.
• Assist in emergency situations.
• Assist property teams with user‑focused communications, projects and programs.
• Embod­y and support Allied’s safety and security program.

Qualifications

• 2–5 years of experience working in a customer‑driven administrative role.
• Exceptional customer service skills.
• Strong verbal and written communication and people skills, including a proven ability to build relationships.
• Strong computer skills, with excellent knowledge of MS Excel and MS Word.
• Strong organization and multi‑tasking skills.
• Strong communication skills.
• Previous Yardi experience an asset.
• An ability to work under pressure in a fast‑paced environment.

Salary

$56,000 – $65,000 a year.

Benefits

• Shared financial success and an ownership mindset Eligible employees participate in performance‑based bonus programs and a retirement savings program, with the option to invest in traditional funds or Allied units. This approach aligns individual effort with Allied’s long‑term performance and reinforces a sense of ownership at every level of the organization.
• Intentional presence and time off In addition to vacation, employees receive six personal days and half‑days before statutory holidays. Allied supports flexibility while maintaining a strong, in‑person culture.
• Health, wellbeing and support Comprehensive, company‑paid health benefits include vision and dental coverage and a health‑spending account. An employee assistance program is available to provide confidential support when needed.
• Growth through leadership and exposure Allied believes in leadership at every level. Employees are encouraged to contribute beyond the boundaries of their role, collaborate across disciplines and develop a broad understanding of the business.
• Professional development grounded in practice Learning at Allied is both formal and experiential. Ongoing professional development and a mentorship program support growth through structured learning and day‑to‑day engagement with experienced colleagues across the organization.
• Purpose and connection beyond work Each year, employees are provided with a paid volunteer day to contribute time and effort to a cause that is personally meaningful, reflecting the belief that contribution extends beyond the workplace.

*Temporary or contract roles may not qualify for all the benefits listed, and some roles may follow a modified total rewards structure. We will confirm what benefits you qualify for during the recruitment process.

Equal Employment Opportunity & Accessibility

All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation, disability and socioeconomic background. Diverse perspectives strengthen our organization and help us deliver better outcomes for our tenants, partners and communities.

We strive to provide an accessible recruitment experience and welcome reasonable accommodation requests at any stage of the recruitment process. Please reach out to [e-mail] if support is needed.