Supervisor, Technical Services

Allied REIT; Toronto; On-site; USD 77,000 - 88,000; Full time

Benefits offered by this job

Bonus programs

Retirement savings program

Paid volunteer day

Health benefits

Job summary

Allied is seeking a Supervisor, Technical Services to oversee performance, reliability and standards of a portfolio of properties while leading a team of Building Operators.

You will report to the Manager, Technical Services and collaborate closely with Property Management, Leasing and Development to support day‑to‑day operations, capital planning and continuous improvement of building performance across Allied’s portfolio.

Qualifications

• Minimum 6 years of experience in physical plant operations, HVAC/BAS, plumbing, electrical, fire alarm and related systems.
• Minimum 3 years of leadership experience.
• Experience with budgets and KPIs to drive performance.
• Strong knowledge of building operations, safety and compliance requirements.

Responsibilities

• Oversee performance of a large portfolio and lead a team of Building Operators.
• Collaborate with Property Management, Leasing and Development on operations and capital planning.
• Conduct routine inspections of mechanical, electrical, HVAC systems and safety provisions.
• Ensure service contracts are enforced and contractors are supervised on site.
• Prepare operating and capital budgets and monitor expenditures.

Skills

Leadership

Team management

Budgeting

Communication

HVAC

Building systems

CAD reading

Education

Bachelor’s degree in business management, engineering or a related degree

Certificate of Building Environmental Systems BES I & II

Certificate Building Environmental Systems Facility Manager

Provincial boiler safety authority training

Tools

Yardi FM

CAD software

Job description

About Allied

Allied is a leading owner‑operator of distinctive urban workspace in Canada’s major cities. Our work is grounded in a clear purpose: to provide knowledge‑based organizations with distinctive urban environments that support creativity, connectivity and human wellness.

Our vision is more expansive. We seek to make a continuous contribution to cities and culture that elevates and inspires the humanity in all of us. This vision informs how we operate, how we design and how we lead.

Real estate, for us, is not a passive investment. It is a profoundly human endeavour, one that must promote wellness, sustainability, diversity and creativity—today and for generations to come.

Allied is also a place to build a career of consequence. If you are looking for work that is thoughtful, tangible and enduring—work that contributes meaningfully to cities and the people who inhabit them—you will find purpose here.

For more information on Allied’s approach to city‑building, visit our Insights page.

Purpose

Oversee the performance, reliability, and operational standards of a portfolio of properties while leading a team of Building Operators. As Supervisor, Technical Services, you will perform a broad range of technical oversight, team leadership, and operational management responsibilities to ensure building systems are maintained to a high standard, service levels are met, and tenant needs are addressed effectively.

Reporting to the Manager, Technical Services, you will lead, coach, and develop a team of Building Operators and collaborate closely with Property Management, Leasing, Development, and external partners to support day‑to‑day operations, capital planning, and continuous improvement of building performance across Allied’s portfolio.

Responsibilities

• Oversee the performance of a large portfolio.
• Lead, coach, and develop a team of Building Operators, fostering team spirit, knowledge‑sharing, empowerment and unity among all departments, and managing performance through ongoing conversations, feedback and goals.
• Participate in Talent Management activities including identifying staffing needs, interviewing, selecting candidates, onboarding and training new employees, and performance management.
• Ensure each Building Operator is cross‑trained on all the buildings in their respective pool.
• Oversee job tasks, work schedules, overtime and holidays for all Building Operators.
• Ensure Building Operators present an acceptable appearance while performing the duties of their position, including being in full uniform while on duty.

Building Standards

• Collaborate and communicate regularly with Property Management team to ensure department objectives are met.
• Work closely with suppliers/contractors to ensure that all required services are performed.
• Ensure service contracts are enforced, service levels are achieved and contractors are adequately supervised when on site.
• Monthly inspections of all properties to achieve higher building standards in conjunction with the Property Manager.
• Conduct routine inspections on all site mechanical, electrical, HVAC systems and related equipment including but not limited to water treatment, boilers, heat pumps, rooftop units and air conditioners on a regular basis to ensure equipment is maintained in good working order.
• Audit Yardi FM and tenant request requirements: audit response times monthly on all tenant and preventive maintenance requests, ensure all services performed are recorded in the system and review relevant reports regularly, make recommendations and deliver solutions to improve the service level.
• Ensure all tenant concerns are addressed in a timely and professional manner and assist in solving issues as required. Follow up with tenants to ensure they are satisfied with the work.
• Execute all preventative maintenance tasks as prescribed on all equipment and systems and modify tasks and information as required.
• Audit all daily/weekly/monthly logs and ensure readings are properly maintained, look for irregularities and discrepancies and take appropriate action to ensure safe and efficient operation of all equipment/systems.
• Work closely with Property Management in the preparation of building operating budgets and lead the preparation of capital budgets for all buildings in the portfolio.
• Comply with company policies and standard operating procedures and ensure building standards and efficiencies are maintained.
• Work closely with Property Management and Development to liaise with technical consultants and contractors on tenant improvement work, capital improvements and/or base building projects. This includes timely turnover and preparation of vacant premises.
• Manage the procurement of all supplies and services required for property/portfolio.
• Ensure all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties in a timely manner to limit exposure to liability and loss.
• Ensure that all fire protection equipment & systems are inspected & tested at recommended intervals for proper operation to meet legislative requirements and ensure tenant and customer safety.
• Ensure seasonal building requirements and services such as ice and snow clearing, salting, seasonal decorating and grounds keeping are met. Ensure that work is carried out appropriately and in accordance with the service agreements.
• Respond to after‑hour calls and/or emergencies when required.

Other Responsibilities

• Work closely with Leasing Manager and Property Management team, where applicable, to ensure landlord‑targeted deadlines are met, including scope, tendering and execution.
• Develop and sustain cooperative and collaborative working relationships with operations staff, property management, sub‑contractors, tenants/occupants and the community.
• Complete assigned duties with respect to Allied Sustainable Well‑Being and User Engagement Programs.
• Assist the certification process for BOMA, LEED, WELL, if applicable.

Qualifications

• Minimum 6 years of experience in physical plant operations, HVAC/BAS, plumbing, electrical, fire alarm and related equipment and systems.
• Minimum 3 years of leadership experience.
• Experience with managing budgets and performance through KPIs.
• Experience in establishing and implementing best practices and policies.

Training and Knowledge

• Bachelor’s degree in business management, engineering or a related degree.
• Certificate of Building Environmental Systems: BES I & II, SMA/SMT, 4th Class Power Engineer or equivalent.
• Certificate of Building Environmental Systems Facility Manager.
• Provincial boiler safety authority training.
• Strong knowledge of building operations and troubleshooting of building systems, including HVAC, electrical, plumbing, building automation, life safety, building envelope, etc.
• Strong knowledge of Occupational and Safety Act, knowledge of Workplace Hazardous Materials Information Systems (WHMIS) and First Aid and CPR training.
• Advanced ability to read and interpret plans, drawings, blueprints and specifications (CAD advanced knowledge).
• Strong knowledge of provincial building code & regulations, Canadian Electrical Code, provincial fire code and electrical safety authority.
• Knowledge of sustainability best practices, energy management and ESG reporting.

Required Skills

• Demonstrate strong leadership skills, with the ability to lead, coach, mentor and manage employees.
• Competent in time management and allocating workload according to priorities, work well under pressure, manage tight deadlines and can manage multiple demands.
• Adapt to new ideas, constant changes and changing client needs.
• Excellent verbal and written communication and customer service skills.
• Strong computer literacy, including MS Office (Word/Excel), Yardi FM and building automation systems.
• Positive attitude, self‑motivated and professional.
• Good judgment and decision‑making skills, with a problem‑solving mindset.
• Collaborative and team player.
• Detail‑oriented and good organization skills.
• Willingness to work overtime to respond to emergencies and business demands.

$77,000 - $88,000 a year

Allied determines individual compensation by work location and other factors, including relevant experience, education and internal equity.

Note: The listed salary range does not reflect total compensation and rewards. We encourage all qualified candidates to apply.

This role is a current vacancy on the Allied team.

Total Rewards and the Employee Experience

At Allied, total rewards are designed with the same perspective that shapes our operations. They are intended to support sustained contribution, creativity and a genuine sense of ownership in the work we do.

• Shared financial success and an ownership mindset
  Eligible employees participate in performance‑based bonus programs and a retirement savings program, with the option to invest in traditional funds or Allied units. This approach aligns individual effort with Allied’s long‑term performance and reinforces a sense of ownership at every level of the organization.

• Intentional presence and time off
  In addition to vacation, employees receive six personal days and half‑days before statutory holidays. Allied supports flexibility while maintaining a strong, in‑person culture. This reflects how we collaborate most effectively and how we operate as a business.

• Health, well‑being and support
  Comprehensive, company‑paid health benefits include vision and dental coverage, along with a healthcare spending account. An employee assistance program is available to provide confidential support when it is needed.

• Growth through leadership and exposure
  Allied believes in leadership at every level. Employees are encouraged to contribute beyond the boundaries of their role, collaborate across disciplines and develop a broad understanding of the business. For those drawn to real estate, this includes uncommon exposure to how buildings, organizations and cities evolve through hands‑on experience and shared responsibility.

• Professional development grounded in practice
  Learning at Allied is both formal and experiential. Ongoing professional development and a mentorship program support growth through structured learning and day‑to‑day engagement with experienced colleagues across the organization.

• Purpose and connection beyond work
  Each year, employees are provided with a paid volunteer day to contribute time and effort to a cause that is personally meaningful to them, reflecting our belief that contribution extends beyond the workplace.

If you are motivated by the role real estate plays in shaping cities and culture, and want your work to contribute to that effort, we encourage you to apply.

More insight into life at Allied, including our ESG and EDI initiatives, can be found in our annual ESG report.

*Temporary or contract roles may not qualify for all the benefits listed, and some roles may follow a modified total rewards structure. We will confirm what benefits you qualify for during the recruitment process.

Additional Information

We value human connection and experience. While Allied uses technology, including AI‑enabled tools, to support administrative efficiency, all screening, assessment and hiring decisions are made by people.

We are committed to hiring the most qualified candidates with a dedication towards supporting diversity, equity and inclusion across our organization. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation, disability and socioeconomic background. Diverse perspectives strengthen our organization and help us deliver better outcomes for our tenants, partners and communities. All qualified candidates are encouraged to apply.

We strive to provide an accessible recruitment experience and welcome reasonable accommodation requests at any stage of the recruitment process. Please reach out to [e-mail] if support is needed.

We look forward to receiving your application.