User Experience Partner (Property Administrator)

Allied Properties REIT; Vancouver; On-site; CAD 56,000 - 65,000; Full time

Job summary

Allied Properties REIT in Vancouver seeks a tenant-focused administrative professional to support day-to-day operations, respond to billing inquiries, lease questions and service requests, and assist with portfolio management.

The role requires 2-5 years in a customer-driven admin role with excellent communication and MS Office skills; Yardi experience is a plus. You will work on-site with a collaborative team in a dynamic real estate environment.

Qualifications

• 2-5 years of experience in a customer-driven administrative role.
• Strong verbal and written communication and people skills.
• Proficiency with MS Excel and MS Word; Yardi is a plus.

Responsibilities

• Assist in the management of all users, addressing day-to-day questions and concerns including billing issues, lease inquiries, service amenities and special requests.
• Assist with day-to-day management of the portfolio.
• Liaise with Technical Services to address user concerns and maintain service levels.
• Collaborate on user appreciation ideas, events and tenant survey requirements.
• Provide high-level customer service to clients, colleagues and users needing assistance.
• Ensure timely completion of property information requests and filing.
• Assist in emergency situations and with user-focused communications and projects.
• Embody and support Allied’s safety and security program.

Skills

Customer service

MS Excel

MS Word

Yardi experience

Communication skills

Tools

MS Office

Job description

Allied is a leading owner-operator of distinctive urban workspace in Canada’s major cities. Our work is grounded in a clear purpose: to provide knowledge-based organizations with distinctive urban environments that support creativity, connectivity and human wellness.

Our vision is more expansive. We seek to make a continuous contribution to cities and culture that elevates and inspires the humanity in all of us. This vision informs how we operate, how we design and how we lead.

Real estate, for us, is not a passive investment. It is a profoundly human endeavour, one that must promote wellness, sustainability, diversity and creativity—today and for generations to come.

Allied is also a place to build a career of consequence. If you are looking for work that is thoughtful, tangible and enduring—work that contributes meaningfully to cities and the people who inhabit them—you will find purpose here.

For more information on Allied’s approach to city-building, visit our Insights page.

Purpose

Cultivate an engaging user experience for our tenants and guests.

Reporting to the Manager, Portfolio Operations, you will collaborate across our organization to address both the planned and unplanned operational needs of our users.

Responsibilities

• Assist in the management of all users, dealing with day-to-day questions and concerns including billing issues, lease inquiries, service amenities and special requests.
• Assist with the day-to-day management of the portfolio.
• Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained.
• Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements.
• Provide a high level of customer service to all clients, colleagues and users requiring assistance.
• Ensure timely completion of all property related information requests and filing.
• Assist in emergency situations.
• Assist property teams with user focused communications, projects and programs.
• Embody and support Allied’s safety and security program.

Qualifications

• 2-5 years of experience working in a customer-driven administrative role.
• Strong verbal and written communication and people skills, including a proven ability to build relationships.
• Strong computer skills, with excellent knowledge of MS Excel and MS Word.
• Strong organization and multi-tasking skills.
• Previous Yardi experience an asset.
• An ability work under pressure in a fast-paced environment.

$56,000 - $65,000 a year

Allied determines individual compensation by work location and other factors, including relevant experience, education and internal equity.

Note: The listed salary range does not reflect total compensation and rewards.

This role is a current vacancy on the Allied team.

Total Rewards* and the Employee Experience

At Allied, total rewards are designed with the same perspective that shapes our operations. They are intended to support sustained contribution, creativity and a genuine sense of ownership in the work we do.

In practice, this includes:

• Shared financial success and an ownership mindset

Eligible employees participate in performance-based bonus programs and a retirement savings program, with the option to invest in traditional funds or Allied units. This approach aligns individual effort with Allied’s long-term performance and reinforces a sense of ownership at every level of the organization.

• Intentional presence and time off

In addition to vacation, employees receive six personal days and half-days before statutory holidays. Allied supports flexibility while maintaining a strong, in-person culture. This reflects how we collaborate most effectively and how we operate as a business.

• Health, wellbeing and support

Comprehensive, company-paid health benefits include vision and dental coverage, along with a healthcare spending account. An employee assistance program is available to provide confidential support when it is needed.

• Growth through leadership and exposure

Allied believes in leadership at every level. Employees are encouraged to contribute beyond the boundaries of their role, collaborate across disciplines and develop a broad understanding of the business. For those drawn to real estate, this includes uncommon exposure to how buildings, organizations and cities evolve through hands-on experience and shared responsibility.

• Professional development grounded in practice

Learning at Allied is both formal and experiential. Ongoing professional development and a mentorship program support growth through structured learning and day-to-day engagement with experienced colleagues across the organization.

• Purpose and connection beyond work

Each year, employees are provided with a paid volunteer day to contribute time and effort to a cause that is personally meaningful to them, reflecting our belief that contribution extends beyond the workplace.

More insight into life at Allied, including our ESG and EDI initiatives, can be found in our annual

ESG report.

*Temporary or contract roles may not qualify for all the benefits listed, and some roles may follow a modified total rewards structure. We will confirm what benefits you qualify for during the recruitment process.

Additional Information

We value human connection and experience. While Allied uses technology, including AI-enabled tools, to support administrative efficiency, all screening, assessment and hiring decisions are made by people.

We are committed to hiring the most qualified candidates with a dedication towards supporting diversity, equity and inclusion across our organization. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation, disability and socioeconomic background. Diverse perspectives strengthen our organization and help us deliver better outcomes for our tenants, partners and communities.

We strive to provide an accessible recruitment experience and welcome reasonable accommodation requests at any stage of the recruitment process. Please reach out to [e-mail] if support is needed.