User Experience Partner

Allied; Toronto; On-site; CAD 56,000 - 65,000; Full time

Job summary

Allied is seeking a proactive User Experience Partner to handle a range of property administration duties and ensure a superior tenant and guest experience across our urban workspace portfolio in Canada. You will support day-to-day billing inquiries, lease questions and service requests while coordinating with Technical Services to maintain high service levels.

The role emphasizes strong communication, organizational prowess and the ability to thrive in a fast-paced environment, with focus on

Qualifications

• 2-5 years of experience in a customer-driven administrative role.
• Exceptional customer service skills.
• Strong verbal and written communication and people skills.
• Strong computer skills with MS Excel and MS Word.
• Strong organization and multi-tasking skills.
• Strong communication skills.
• Previous Yardi experience an asset.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist in the management of all users, dealing with day-to-day questions and concerns including billing issues, lease inquiries, service amenities and special requests.
• Assist with the day-to-day management of the portfolio.
• Liaise with Technical Services team members to ensure user concerns are addressed promptly and service levels are maintained.
• Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements.
• Provide a high level of customer service to all clients, colleagues and users requiring assistance.
• Ensure timely completion of all property related information requests and filing.
• Assist in emergency situations.
• Assist property teams with user focused communications, projects and programs.
• Embodies Allied’s safety and security program.

Skills

Customer service

Communication

MS Excel

MS Word

Organization

People skills

Work under pressure

Tools

Yardi

Job description

About Allied

Allied is a leading owner-operator of distinctive urban workspace in Canada’s major cities. Our work is grounded in a clear purpose: to provide knowledge-based organizations with distinctive urban environments that support creativity,connectivityand human wellness.

Our vision is more expansive. Weseekto make a continuous contribution to cities and culture that elevates and inspires the humanity in all of us.Thisvision informs how weoperate, how wedesignand how welead.

Real estate, for us,is not a passive investment. Itis a profoundly human endeavour,one that must promote wellness, sustainability,diversityand creativity—today and for generations to come.

Allied is also a place to build a career of consequence. If you are looking for work that is thoughtful,tangibleand enduring—work that contributes meaningfully to cities and the people who inhabit them—you will find purpose here.

For more information onAllied’sapproach to city-building, visit our Insights page.

Purpose

Cultivate an engaging user experience for our tenants and guests.As User Experience Partner, you will perform a broad range of property administration duties to ensure user experience expectations are met and your assigned properties are performing well.

Reporting to a Manager, Portfolio Operations, you will collaborate across our organization to address both the planned and unplanned operational needs of our users.

Responsibilities

• Assist in the management of all users, dealing with day-to-day questions and concerns including billing issues, lease inquiries, service amenities and special requests.
• Assist with the day-to-day management of the portfolio.
• Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained.
• Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements.
• Provide a high level of customer service to all clients, colleagues and users requiring assistance.
• Ensure timely completion of all property related information requests and filing.
• Assist in emergency situations.
• Assist property teams with user focused communications, projects and programs.
• Embody and support Allied’s safety and security program.

Qualifications

• 2-5 years of experience working in a customer-driven administrative role.
• Exceptional customer service skills.
• Strong verbal and written communication and people skills, including a proven ability to build relationships.
• Strong computer skills, with excellent knowledge of MS Excel and MS Word.
• Strong organization and multi-tasking skills.
• Strong communication skills.
• Previous Yardi experience an asset.
• An ability work under pressure in a fast-paced environment.

$56,000 - $65,000 a year

Allieddeterminesindividual compensationby work location and other factors, including relevant experience,educationand internal equity.

Note: The listed salary range does not reflect total compensation and rewards.

This role is a current vacancy on the Allied team.

TotalRewards*andtheEmployee Experience

At Allied, total rewards are designed with the same perspective that shapes ouroperations. They are intended to support sustained contribution,creativityand a genuine sense of ownership in the work we do.

In practice, this includes:

• Shared financial success and an ownership mindset
  Eligible employees participate in performance-based bonus programs and a retirement savings program, with the option to invest in traditional funds or Allied units. This approach aligns individual effort with Allied’s long-term performance and reinforces a sense of ownership at every level of the organization.

• Intentional presence and time offIn addition to vacation, employees receive six personal days and half-daysbefore statutory holidays. Allied supports flexibility whilemaintaininga strong,in-personculture. This reflectshow we collaborate most effectively and how weoperateas a business.

• Health,wellbeingand support
  Comprehensive, company-paidhealth benefits include vision and dental coverage, along with a healthcare spending account. An employeeassistanceprogram is available to provide confidential support when it is needed.

• Growth through leadership and exposure
  Allied believes in leadership at every level. Employees are encouraged to contribute beyond the boundaries of their role, collaborate across disciplinesand develop a broad understanding of the business. For those drawn to real estate, this includes uncommon exposure to how buildings, organizations and cities evolve through hands-on experience and shared responsibility.

• Professional development grounded in practice
  Learning at Allied is both formal and experiential. Ongoing professional development and a mentorship program support growth through structured learning and day-to-day engagement with experienced colleagues across the organization.

• Purpose and connection beyond workEach year, employees are provided with a paid volunteer day to contribute time and effort to a cause that is personally meaningful to them,reflecting our belief that contribution extends beyond the workplace.

Moreinsight into life at Allied, including ourESG and EDIinitiatives, canbe found inour annual ESG report.

*Temporary or contract roles may not qualify for all the benefits listed, and some roles may follow a modified total rewards structure.We will confirmwhat benefits you qualify for during the recruitment process.

Additional Information

We value human connection and experience. WhileAllied uses technology, including AI-enabled tools, to support administrative efficiency, all screening, assessment and hiring decisions are made by people.

We arecommitted to hiring the most qualified candidates with a dedication towards supporting diversity,equityand inclusion across our organization. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation,disabilityand socioeconomic background. Diverse perspectives strengthen our organization and help us deliver better outcomes for our tenants,partnersand communities.

We strive to provide an accessible recruitment experience and welcomereasonableaccommodation requests at any stage of the recruitment process. Please reach out to [e-mail] if support is needed.