User Experience Partner

Alliedreit; Toronto; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Six personal days

Health benefits

Volunteer day

Professional development

Mentorship program

Job summary

Allied is seeking a User Experience Partner to manage day-to-day property administration and deliver an exceptional tenant experience across our urban workspace portfolio in Canada. Reporting to a Manager, Portfolio Operations, you will collaborate across our organization to address both planned and unplanned operational needs for users and tenants.

The role emphasizes strong customer service, relationship building, and coordinated communication with Technical Services, property teams, and

Qualifications

• 2-5 years of experience in a customer-driven administrative role.
• Exceptional customer service skills.
• Strong verbal and written communication and people skills, including a proven ability to build relationships.
• Strong computer skills, with excellent knowledge of MS Excel and MS Word.
• Strong organization and multi-tasking skills.
• Strong communication skills.
• Previous Yardi experience an asset.
• An ability work under pressure in a fast-paced environment.

Responsibilities

• Assist in the management of all users, dealing with day-to-day questions and concerns including billing issues, lease inquiries, service amenities and special requests.
• Assist with the day-to-day management of the portfolio.
• Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained.
• Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements.
• Provide a high level of customer service to all clients, colleagues and users requiring assistance.
• Ensure timely completion of all property related information requests and filing.
• Assist in emergency situations.
• Assist property teams with user focused communications, projects and programs.
• Embody and support Allied’s safety and security program.

Skills

Customer service

Communication

Relationship building

Organizational skills

Multi-tasking

MS Excel

MS Word

Pressure handling

People skills

Tools

Yardi

Job description

About Allied

Allied is a leading owner-operator of distinctive urban workspace in Canada’s major cities. Our work is grounded in a clear purpose: to provide knowledge-based organizations with distinctive urban environments that support creativity,connectivityand human wellness.

Our vision is more expansive. Weseekto make a continuous contribution to cities and culture that elevates and inspires the humanity in all of us.Thisvision informs how weoperate, how wedesignand how welead.

Real estate, for us,is not a passive investment. Itis a profoundly human endeavour,one that must promote wellness, sustainability,diversityand creativity—today and for generations to come.

Allied is also a place to build a career of consequence. If you are looking for work that is thoughtful,tangibleand enduring—work that contributes meaningfully to cities and the people who inhabit them,you will find purpose here.

For more information onAllied’sapproach to city-building, visit our Insights page.

Cultivate an engaging user experience for our tenants and guests. As User Experience Partner, you will perform a broad range of property administration duties to ensure user experience expectations are met and your assigned properties are performing well.

Reporting to a Manager, Portfolio Operations, you will collaborate across our organization to address both the planned and unplanned operational needs of our users.

• Assist in the management of all users, dealing with day-to-day questions and concerns including billing issues, lease inquiries, service amenities and special requests.
• Assist with the day-to-day management of the portfolio.
• Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained.
• Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements.
• Provide a high level of customer service to all clients, colleagues and users requiring assistance.
• Ensure timely completion of all property related information requests and filing.
• Assist in emergency situations.
• Assist property teams with user focused communications, projects and programs.
• Embody and support Allied’s safety and security program.

• 2-5 years of experience working in a customer-driven administrative role.
• Exceptional customer service skills.
• Strong verbal and written communication and people skills, including a proven ability to build relationships.
• Strong computer skills, with excellent knowledge of MS Excel and MS Word.
• Strong organization and multi-tasking skills.
• Strong communication skills.
• Previous Yardi experience an asset.
• An ability work under pressure in a fast-paced environment.

TotalRewards*andtheEmployee Experience

At Allied, total rewards are designed with the same perspective that shapes our operations. They are intended to support sustained contribution,creativityand a genuine sense of ownership in the work we do.

In practice, this includes:

• Shared financial success and an ownership mindset
  Eligible employees participate in performance-based bonus programs and a retirement savings program, with the option to invest in traditional funds or Allied units. This approach aligns individual effort with Allied’s long-term performance and reinforces a sense of ownership at every level of the organization.

• Intentional presence and time offIn addition to vacation, employees receive six personal days and half-daysbefore statutory holidays. Allied supports flexibility whilemaintaininga strong,in-personculture. This reflectshow we collaborate most effectively and how weoperateas a business.

• Health,wellbeingand support
  Comprehensive, company-paidhealth benefits include vision and dental coverage, along with a healthcare spending account. An employeeassistanceprogram is available to provide confidential support when it is needed.

• Growth through leadership and exposure
  Allied believes in leadership at every level. Employees are encouraged to contribute beyond the boundaries of their role, collaborate acrossdisciplinesand develop a broad understanding of the business. For those drawn to real estate, this includes uncommon exposure to how buildings, organizations and cities evolve through hands-on experience and shared responsibility.

• Professional development grounded in practice
  Learning at Allied is both formal and experiential. Ongoing professional development and a mentorship program support growth through structured learning and day-to-day engagement with experienced colleagues across the organization.

• Purpose and connection beyond workEach year, employees are provided with a paid volunteer day to contribute time and effort to a cause that is personally meaningful to them,reflecting our belief that contribution extends beyond the workplace.

If you are motivated by the role real estate plays in shaping cities and culture,and want your work to contribute to that effort,we encourage you to apply.

Moreinsight into life at Allied, including ourESG and EDIinitiatives, canbe found inour annual ESG report.

*Temporary or contract roles may not qualify for all the benefits listed, and some roles may follow a modified total rewards structure.We will confirmwhat benefits you qualify for during the recruitment process.

Additional Information

We value human connection and experience. WhileAllied uses technology, including AI-enabled tools, to support administrative efficiency, all screening, assessment and hiring decisions are made by people.

We arecommitted to hiring the most qualified candidates with a dedication towards supporting diversity,equityand inclusion across our organization. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, origin, sexual orientation,disabilityand socioeconomic background. Diverse perspectives strengthen our organization and help us deliver better outcomes for our tenants,partnersand communities. All qualified candidates are encouraged to apply.