User Experience Content Specialist (12 Month Contract)

Town of Milton; Milton; Hybrid; CAD 80,000 - 99,000; Full time

Benefits offered by this job

OMERS pension plan

Employee Assistance Program

Vacation and paid time off

Discounts on Active Living Pass andPer

Hybrid work options

Compressed work-week program

Job summary

The Town of Milton is seeking a User Experience Content Specialist to advance its digital content strategy, create clear and accessible content, and support multiple digital platforms for residents and businesses.

You will collaborate with Communications, IT, and vendors to deliver user-centered content, ensure alignment with brand standards, and promote digital modernization initiatives.

Qualifications

• Post-secondary degree in Communications, Digital Communications, Public Relations, Marketing, Information Design, Journalism, UX Design/UX, Digital Media, Professional Writing, or related field.
• Minimum three (3) years of experience in digital content development, communications, or UX writing.
• Experience working in multidisciplinary project teams with IT, designers, and subject matter experts to deliver digital tools or services.
• Experience writing for web, forms, applications, or self-service portals with focus on accessibility and user needs.
• Comfortable working with web content management systems (e.g., WordPress, Drupal) and digital service tools.

Responsibilities

• Develops, writes, edits, and optimizes digital content for websites, forms, applications, portals, and customer-facing digital services.
• Translates complex business and technical information into clear, accessible content following plain language and accessibility best practices.
• Conducts content reviews and audits to identify opportunities for improvement and enhance digital services.
• Partners with business units, technical teams, and vendors to gather requirements and develop effective customer-facing content.
• Collaborates with designers, developers, and project teams to integrate content into digital products and services.
• Applies UX writing and user-centered design principles to create content that helps users complete tasks efficiently.

Skills

Excellent writing

Editing

Plain language

UX writing

Content strategy

Interpersonal skills

Stakeholder collaboration

Multi-tasking

Education

Post-secondary degree in Communications or related field

Tools

WordPress

Drupal

HTML

Job description

Job Type:ContractDepartment:Active Directory Required, Communications & Customer ExperienceSalary:$79,576.00 - $99,471.00Close Date (closes at 12:00 am on date noted below):October 7, 2026Hours per Week:35Openings:1Position SummaryAbout MiltonJoin one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.What We Offer?This position is eligible for the following:• Annual Salary Range: $79,576 - $99,471• Payment in Lieu of Benefits (for contracts over 12 months)• Employee Assistance Program• Eligibility to participate in the OMERS pension plan• Paid time off, including vacation, incidental and volunteer days (for contracts over 6 months)• Employee perks/discounts: Discount on Active Living Pass and Perkopolis• Flexible work arrangements, including hybrid work options and participation in theTown’s compressed work-week program (for eligible positions)• For further details of what we offer,Position SummaryThe User Experience Content Specialist plays a critical role in advancing the Town’s digital transformation strategy by developing and optimizing content for digital tools, services, and platforms. Reporting to the Manager, Customer Experience and Branding, the User Experience Content Specialist collaborates closely with the Communications and Customer Experience team, IT, internal divisions, and vendors to produce plain language, accessible, and user-centered content for applications, online portals, forms, and other digital experiences.This position requires a strong grasp of digital communications, content strategy, plain language principles, and web accessibility. The Specialist ensures that online tools and content support seamless, intuitive, and effective interactions between the Town and its residents, businesses, and stakeholders.Major Job ResponsibilitiesKey Responsibilities Include:Digital Content Strategy and Development Develops, writes, edits, and optimizes digital content for websites, forms, applications, portals, and customer-facing digital servicesTranslates complex business and technical information into clear, accessible, and user-friendly content. Applies plain language, accessibility, and content design best practices to ensure an inclusive user experienceConducts content reviews and audits to identify opportunities for improvement and support continuous enhancement of digital servicesCollaboration & Stakeholder EngagementPartners with business units, technical teams, and vendors to gather requirements and develop effective customer-facing contentWorks closely with designers, developers, and project teams to ensure content is integrated seamlessly into digital products and servicesProvides content expertise and guidance to support digital modernization initiatives, service enhancements, and new platform implementationsFosters strong relationships with stakeholders to ensure content aligns with operational processes and customer needsUser Experience OptimizationApplies UX writing and user-centered design principles to create content that helps users complete tasks efficiently and confidentlyCollaborates on customer journey mapping, content flows, and digital experiences that improve service deliveryLeverages user testing, analytics, search data, and customer feedback to evaluate content effectivenesswq and identify opportunities for optimizationSupports the development of intuitive digital experiences that reduce customer effort and improve satisfactionContent Standards, Governance & Brand StewardshipEnsures all digital content aligns with the Town's brand standards, voice, accessibility requirements, and digital service guidelinesSupports the development and maintenance of content standards, governance frameworks, and writing guidelines Promotes consistency and quality across digital channels through established best practices and content management processesContributes to internal knowledge sharing, documentation, training materials, and continuous improvement initiativesEducation & ExperienceMinimum QualificationsPost-secondary degree in Communications, Digital Communications, Public Relations, Marketing, Information Design, Journalism, UX Design/UX, Digital Media, Professional Writing, or related fieldMinimum three (3) years of experience in digital content development, communications, or UX writingExperience working in multidisciplinary project teams with IT, designers, and subject matter experts to deliver digital tools or servicesDemonstrated experience writing for web, forms, applications, or self-service portals with a focus on accessibility and user needsExcellent writing, editing, and plain language communication skillsStrong understanding of digital content best practices and user-centered design principlesComfortable working with web content management systems (e.g., WordPress, Drupal) and digital service toolsBasic knowledge of HTML or form-building platforms is an assetAbility to manage multiple priorities and deliver high-quality content under tight timelines.Strong interpersonal and consultation skills, with the ability to collaborate and influence across teamsAbility to manage competing priorities in a fast-paced environmentUnderstanding of accessibility (AODA) and public sector requirementsPreferred QualificationsPost-graduate certificate or training in UX Writing, Content Design, Plain Language, or Web Accessibility is considered an assetExperience working in a public sector organization and/or a municipal settingTraining or certification in AODA compliance, WCAG, Plain Language, or UX Content Strategy is an assetNote to ApplicantsThis posting is for an existing job vacancy.The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.We thank all who apply, however only those selected to move forward in the process will be contacted.AccommodationsShould you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.How to ApplyInterested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on October 6, 2026.If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.