Business Analyst (12 Month Contract)

The Corporation of The Town of Milton; Milton; On-site; CAD 80,000 - 99,000; Full time

Benefits offered by this job

OMERS pension plan

Paid time off, including vacation

Employee Assistance Program

Flexible work arrangements (hybrid)

Discounts on Active Living Pass

Job summary

The Corporation of The Town of Milton is seeking a Business Analyst to support digital transformation initiatives, document requirements, and coordinate testing and training. You will collaborate with departments, vendors, and IT teams to ensure alignment with business objectives and successful adoption of new technologies.

Reporting to the Manager, Digital Transformation, this role requires strong analysis, stakeholder engagement, and process improvement skills in a municipal setting.

Qualifications

• Bachelor's degree or diploma in IT, Business Administration, Public Administration, or related field.
• Five years of experience in business analysis, process improvement, project delivery support, or related field.
• Experience gathering and documenting business requirements.
• Experience facilitating stakeholder workshops and consultations.
• Experience supporting technology-enabled business initiatives.
• ITIL certification.
• PMI-PBA or CBAP or equivalent.
• Strong communication, facilitation, and relationship-building skills.
• Knowledge of BA methodologies and process mapping.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Leads stakeholder discovery activities to gather, analyze, document, validate, and prioritize requirements including process maps and user stories.
• Facilitates current-state and future-state business process analysis.
• Supports requirements in intake and enrichment activities.
• Develops requirements, process maps, user stories, and supporting documentation.
• Maintains requirements traceability and supports solution validation activities.
• Coordinates UAT activities and develops test scenarios; supports training materials and user guides.

Skills

Requirements gathering

Stakeholder facilitation

Business analysis

Process mapping

ITIL certification

PMI-PBA/CBAP certification

Communication

Analytical thinking

Education

Bachelor's degree in Information Technology / Business Administration / Public Administration or related field

Five years experience in business analysis or related field

Lean Six Sigma certification

Change management certification (Prosci/CCMP)

Tools

Visio

Job description

Job Type: Contract Department: Salary: $79,576.00 - $99,471.00 Close Date (closes at 12:00 am on date noted below): September 21, 2026 Hours per Week: 35 Openings: 1

Position Summary About Milton

Join one of Ontario's fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected. Our vision is to foster a safe, diverse, and welcoming environment - one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?

• Annual Salary Range: $79,576 - $99,471
• Payment in Lieu of Benefits (for contracts over 12 months)
• Employee Assistance Program
• Eligibility to participate in the OMERS pension plan
• Paid time off, including vacation and incidental days (for contracts over 6 months)
• Employee perks/discounts: Discount on Active Living Pass and Perkopolis
• Flexible work arrangements, including hybrid work options and participation in the Town's compressed work-week program (for eligible positions)

Position Summary

Reporting to the Manager, Digital Transformation, the Business Analyst is responsible for supporting the successful delivery of digital transformation initiatives through business analysis, stakeholder engagement, process improvement, requirements management, testing coordination, and business readiness activities. The Business Analyst works collaboratively with departments, Digital Solutions Analysts, Project Managers, vendors, and technical resources to understand business needs, document requirements, analyze processes, and support implementation activities. The role plays a critical part in ensuring digital initiatives are aligned with business objectives, user needs, and service delivery outcomes while supporting the successful adoption of technology and process changes across the organization

Major Job Responsibilities

Business Analysis & Discovery

• Business Analysis & Discovery Leads stakeholder discovery activities to gather, analyze, document, validate, and prioritize business requirements, including process maps, user stories, use cases, and supporting documentation
• Facilitates current-state and future-state business process analysis
• Supports intake enrichment activities under the guidance of the Digital Solutions Analyst where applicable
• Identifies risks, dependencies, assumptions, and business impacts related to proposed initiatives

Requirements & Process Improvements

• Develops business requirements, process maps, user cases, user stories, and supporting documentation
• Maintains requirements traceability and support solution validation activities
• Analyzes and maps current-state business processes, identify improvement opportunities, and support the design of future-state processes that enhance efficiency, service delivery, and organizational outcomes
• Supports Digital Solutions Analysts in solution evaluation and implementation planning activities

Operations Management

• Coordinates and support User Acceptance Testing (UAT) activities
• Develops tests scenarios and support business validation of solutions
• Supports stakeholder engagement and communication activities during implementation
• Assists with development of training materials, user guides, and documentation

Continuous Improvement & Stakeholder Support

• Builds strong partnerships with stakeholders across the organization, gathering feedback and providing ongoing support for business process and technology initiatives
• Supports preparation of reports, presentations, and governance materials.

Education & Experience

Minimum Qualifications

• Bachelor's degree or diploma in Information Technology, Business Administration, Computer Science, Public Administration, or related field
• Five years of experience in business analysis, process improvement, project delivery support, or related field
• Experience gathering and documenting business requirements
• Experience facilitating stakeholder workshops and consultations
• Experience supporting technology-enabled business initiatives
• Information Technology Infrastructure Library (ITIL) certification
• Business Analyst certifications: Professional in Business Analysis (PMI-PBA), Certified Business Analysis Professional (CBAP) or equivalent
• Business Analyst certifications or working toward certification
• Strong communication, facilitation, and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• Knowledge of business analysis methodologies and best practices.
• Experience with requirements elicitation and documentation.
• Experience with process mapping and business process analysis.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder engagement and consultation skills.

Preferred Qualifications

• University degree in Information Technology, Business Administration or related discipline
• Experience in a municipal or public sector environment
• Experience supporting digital transformation initiatives
• Experience working within a project management or portfolio management environment
• Experience supporting organizational change and technology adoption initiatives
• Lean Six Sigma certification
• Change management certification (e.g., Prosci, CCMP)
• Knowledge of municipal service delivery processes and digital platforms
• Experience with process mapping tools (e.g., Visio)
• Familiarity with data analysis, reporting, and performance measurement

Note to Applicants

This posting is for an existing job vacancy. The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices. We thank all who apply, however only those selected to move forward in the process will be contacted. Accommodations Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.