Unit Manager , Retail Brands

Compass Group Canada; Toronto; On-site; CAD 50,000 - 52,000; Full time

Benefits offered by this job

Group benefits

RRSP contributions

Bonus program

Health benefits

Mental health support

Inclusive culture

Job summary

Compass Group Canada in Toronto is seeking a Unit Manager to lead the operation of a busy foodservice unit, drive financial performance, ensure food quality, safety compliance, and client satisfaction. You will lead frontline teams, manage budgets and inventories, and ensure services meet Compass standards and contractual obligations.

You must have a minimum of 2 years in foodservice leadership and relevant certifications, with a focus on cost controls, quality, and guest service.

Qualifications

• Minimum 2 years of foodservice, hospitality, or related management experience; brand exposure preferred (e.g., Tim Hortons, Subway).
• ProServe, Food Safe, Basic First Aid or equivalent food safety certification required.
• Strong understanding of food, labour, inventory and operating cost controls.
• Demonstrated leadership, coaching, mentoring and team development skills.
• Ability to build positive client relationships and deliver exceptional customer service.
• Strong organizational, problem-solving and communication skills with ability to manage multiple priorities.
• Proficiency in Microsoft Word, Excel and Outlook; culinary knowledge is an asset.

Responsibilities

• Drive financial performance through budgeting, cost control, inventory management and planning.
• Lead foodservice operations including production, service delivery, menu execution, purchasing and inventory management.
• Recruit, hire, train, schedule and performance manage associates; foster a positive workplace culture.
• Build and maintain strong client relationships and ensure high customer satisfaction with food quality and service.
• Monitor performance via customer feedback, financial reporting, inspections and quality audits; implement corrective actions.
• Ensure compliance with Compass QA programs, food safety standards, OH&S legislation, WHMIS and contractual obligations.
• Conduct workplace inspections, food safety audits, safety talks, investigations and maintain compliance documentation.
• Manage weekly inventory reporting, food ordering processes and cost management to optimize profitability and efficiency.
• Support sales, marketing, catering and promotional initiatives while maintaining service and presentation standards.
• Ensure facilities, equipment and foodservice areas are clean, safe and well-maintained.

Skills

Foodservice management

Hospitality management

ProServe certification

Food Safe certification

First Aid training

Microsoft Word

Excel

Outlook

Leadership

Communication

Tools

Microsoft Word

Excel

Outlook

Job description

The salary range for this position is $50,000 to $52,000 annually. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.

As the Unit Manager, you are responsible for the overall leadership and day-to-day operation of the unit, ensuring operational excellence, financial performance, food quality, safety compliance, and client satisfaction. You will lead frontline teams, oversee foodservice operations, manage budgets and inventories, and ensure services are delivered in accordance with Compass standards and contractual obligations.

Now, If You Were To Come On Board As Our Unit Manager, We'd Ask You To Do The Following For Us

• Drive the financial performance of the unit through effective budgeting, cost control, inventory management, and operational planning.
• Lead foodservice operations, including food production, service delivery, menu execution, purchasing, and inventory management.
• Recruit, hire, train, schedule, and performance manage associates while fostering a positive and engaged workplace culture.
• Build and maintain strong client relationships and ensure a high level of customer satisfaction with food quality and service delivery.
• Monitor operational performance through customer feedback, financial reporting, inspections, and quality audits, implementing corrective actions as required.
• Ensure compliance with Compass Quality Assurance programs, food safety standards, Occupational Health & Safety legislation, WHMIS requirements, and contractual obligations.
• Conduct workplace inspections, food safety audits, safety talks, incident investigations, and maintain required compliance documentation.
• Manage weekly inventory reporting, food ordering processes, and cost management initiatives to optimize profitability and operational efficiency.
• Support sales, marketing, catering, and promotional initiatives while maintaining service and presentation standards.
• Ensure the proper maintenance, cleanliness, sanitation, and readiness of facilities, equipment, and foodservice areas.

Role

Think you have what it takes to be our Unit Manager? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role:

• Minimum 2 years of foodservice, hospitality, or related management experience especially with brand such Tim Hortons, Subway or related is required
• ProServe, Food Safe, Basic First Aid, or equivalent food safety certification required.
• Strong understanding of food, labour, inventory, and operational cost controls.
• Demonstrated leadership, coaching, mentoring, and team development skills.
• Ability to develop positive client relationships and deliver exceptional customer service.
• Strong organizational, problem-solving, and communication skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Word, Excel, and Outlook; culinary knowledge or experience is considered an asset.

What's in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We're committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams - strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.