General Manager

COMPASS GROUP CANADA; Toronto; In loco; CAD 90.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Benefits

Mental Health & Wellness program

Employee Resource Groups (ERGs)

Great Place to Work recognition

Descrizione del lavoro

COMPASS GROUP CANADA is seeking a General Manager to lead day-to-day operations, staff, and client relations across a branded retail foodservice environment in Canada. You will drive financial reporting, menu management, and service quality to meet contractual standards.

Responsibilities include catering large events, managing labor costs, and ensuring compliance with health and safety programs. A strong leader with 5+ years of multi-unit experience is preferred.

Competenze

• Post-secondary education with at least 5 years of foodservice or related management experience in a branded retail environment.
• AFST certification plus Level 1 and 2 Health & Safety within 90 days of hire.
• Strong catering experience, including large events.
• Experience dealing with labour relations issues.
• Proven financial management skills, controlling product and labour costs weekly.
• Excellent written and verbal communication; strong leadership and organizational skills.

Mansioni

• Manage staff and day-to-day operation to meet contractual service levels across administration, staffing, customer relations, service, and food quality.
• Complete financial reporting including payroll, period summaries, and sales reports; maintain budgetary and inventory controls.
• Oversee HR and Labour Relations including personnel files, collective agreements, hiring, training and discipline.
• Assist with menu management, food cost controls, and production; monitor meals and service quality.
• Train, develop, and lead a team to provide great customer service; delegate work and supervise daily operations.
• Ensure accurate submissions in Compass systems and observe meal service quality; address customer feedback.

Conoscenze

Staff management

Financial management

Client relations

Leadership

Foodservice operations

Training & development

Formazione

AFST Certification

Health & Safety Level 1/2

Post-secondary education in related field

Strumenti

Compass systems

Descrizione del lavoro

The salary range for this position is $90,000 to $100,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

The General Manager is responsible for all aspects of the operation including:

• budgeting, financial management and weekly analysis, implementation and ongoing success of retail and marketing programs, catering services, and branded concepts.

Now, If You Were To Come On Board As a General Manager, We’d Ask You To Do The Following For Us

• Manage staff and day-to-day operation to ensure all contractual service levels are met and maintained in all areas including administration, staffing/scheduling, client/customer relations, service and food quality.
• Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner, maintain appropriate budgetary, cost and inventory controls.
• Human Resource and Labour Relations management including complete administrative and personnel files, collective agreement, hiring, training and discipline.
• Assist with menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks.
• Train, develop and lead a team of associates capable of providing great customer service.
• Manage the day-to-day operations of the unit by delegating work and providing direction to staff, ensure that all tasks are completed to deliver services and production at the expected level.
• Ensure accurate submissions in Compass systems.
• Observe typical meal service; evaluate food for taste, temperature, appearance, and portion size; investigate complaints regarding unit operation and effect satisfaction solutions.
• Be accountable for client and customer relationship building.
• Ensure catering services are delivered at the expected level and in a timely manner.
• Operate in accordance with collective bargaining agreements, ensuring equitable administration of human resources policies and procedures to facilitate effective employee relations; manage associate files.
• Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs, initiate corrective action as required.
• Train, develop and lead a team of associates capable of providing great customer service.
• Ensure marketing assets and promos are visibly displayed and documented with photos, as stipulated by in-unit marketing and student engagement calendar.
• Other duties as assigned by District Manager.

Now, If You Were To Come On Board As One Of Our General Managers, We’d Ask You To Do The Following For Us

• Post-secondary education with at least 5 years of foodservice or related management experience in an equivalent, branded retail food service environment; multi-unit management experience is a must.
• Advanced Food Service Training (AFST) plus Level 1 and 2 Health and Safety Certification training (or willing to complete within 90 days of hire).
• Strong catering experience, including demonstrated experience hosting large events.
• Strong experience dealing with labour relations issues.
• Proven financial management skills, including ability to control product and labour costs on a weekly basis.
• Solid written and verbal communication skills
• Strong management and organizational skills, capable of motivating, leading and developing associates.
• Excellent client relationship and communication skills.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.