Assistant Manager

Compass Group Canada; Alliston; On-site; CAD 49,000 - 50,000; Full time

Job summary

Compass Group Canada in Alliston, Ontario is seeking an Assistant Manager to oversee the residential dining unit in partnership with the Manager and team. You will develop staff schedules, train and lead a service-focused team, and coordinate catering orders with weekly invoicing while handling essential admin tasks.

This role emphasizes customer service excellence, strong leadership, and adaptability to a fast-paced environment, including evenings and weekends as needed.

Qualifications

• Strong supervisory experience with the ability to lead a team.
• Excellent judgment for problem-solving and arithmetic.
• Passion for customer service excellence.
• Detail-oriented and thrives in a fast-paced environment.
• Solid team player with emphasis on customer service.
• Proven ability to motivate, lead and coach staff.
• Strong client relationship skills.
• Excellent written and verbal communication skills.
• Proficient in MS Office (Word, Excel, Outlook).
• Able to accommodate a flexible work schedule (including evenings and weekends).

Responsibilities

• Oversee the unit alongside the Manager and team to ensure smooth residential dining operations.
• Develop and monitor a meal and break schedule for staff without impacting service.
• Train, develop and lead a team of associates delivering great customer service.
• Monitor and organize catering orders with weekly invoicing.
• Perform administrative duties including cash register readings, inventory, banking, ordering and Be a Star program administration.
• Be accountable for client and customer relationship building.
• Ensure strict compliance with Compass QA and Health & Safety programs.

Skills

Supervisory experience

Problem-solving

Customer service excellence

Detail-oriented

Team player

Motivate/lead/coach staff

Client relationship skills

Communication skills

MS Office proficiency

Flexible schedule

Tools

MS Office

Job description

The salary for this position is $48,700-$50,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

The Assistant Manager will be responsible for overseeing the unit while working with the Manager and team to successfully manage residential dining operations.

Now, If You Were To Come On Board As Our Assistant Manager, We’d Ask You To Do The Following For Us

• Help the Manager oversee the residential dining operations.
• Develop and monitor a meal and break schedule for the staff that does not interfere with customer service.
• Train, develop and lead a team of associates capable of providing great customer service.
• Monitor and organize catering orders with weekly invoicing.
• Perform administrative duties, including cash register readings, orbit, inventory, banking, ordering and the administration of the “Be a Star Program.”
• Be accountable for client and customer relationship building
• Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs

Role

• Strong supervisory experience.
• Ability to provide excellent judgment for problem-solving and strong arithmetic skills
• A passion for Customer Service excellence
• Detail-oriented and thrive in a fast-paced environment
• Solid team player with an emphasis on customer service
• Strong supervisory skills and the proven ability to motivate, lead and coach staff
• Superior client relationship skills
• Excellent communication skills (written and verbal)
• Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.)
• Able to accommodate a flexible work schedule (including evenings and weekends)

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.