Unit Clerk II (Outpatient Medicine Clinic)

Michael Garron Hospital; Toronto; On-site; CAD 42,000 - 52,000; Full time

Job summary

Michael Garron Hospital is looking for a Receptionist/Unit Clerk to support outpatient clinics. You will perform clerical duties, data entry in Ansos, and maintain statistics for patient care delivery while relating to patients and families professionally.

You will collaborate with interdisciplinary staff to provide patient-centered care, requiring strong interpersonal skills and the ability to work independently or in a team.

Qualifications

• Minimum Grade 12 or equivalent educational preparation.
• Training related to office administration/office coordinator.
• Knowledge of medical terminology is not explicitly stated, but relevant for outpatient setting.

Responsibilities

• Serve as Receptionist in Out Patient Clinics and perform clerical duties.
• Data entry in Ansos and maintain statistical information for patient care delivery.
• Interact professionally with patients and families; collaborate with interdisciplinary staff.

Skills

Interpersonal skills

Communication skills

Keyboarding skills

Time management

Attention to detail

Teamwork

Customer service

Independent work

Education

Grade 12 or equivalent

Office administration training

Tools

ESM

Powerchart

Ansos

SAP/SRM

Microsoft Office Suite

Job description

Overview

Acts as a Receptionist and performs clerical duties including data entry in Ansos and maintains statistical information for patient care delivery in the Out Patient Clinics. Relates to patients and their families in a professional and courteous manner and interacts collaboratively with the interdisciplinary staff to provide patient-centered care.

Education

• Minimum Grade 12 or equivalent educational preparation.
• Training related to office administration/office coordinator.

Qualifications

• 2 years of relevant recent experience working as a unit clerk in an outpatient setting required.
• Knowledge of medical terminology required.
• Demonstrated skill in use of ESM and Powerchart, required.
• Demonstrated skill in Ansos and SAP/SRM preferred.
• Experience with internal medicine, infectious disease disciplines preferred.
• Excellent interpersonal and communication skills both verbal and written.
• Computer literacy required; demonstrated knowledge of Microsoft Office Suite.
• Excellent keyboarding skills.
• Demonstrates ability to provide patient centred, customer service care.
• Demonstrates tact, diplomacy, and discretion in matters related to patients, staff, and hospital affairs.
• Able to work independently as well as workin a team environment.
• Demonstrated excellent organizational skills, attention to detail and time management skills.
• Must be prepared to work in all areas of Surgical Health Services (skills & abilities considered).
• Good work and attendance record required.
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act ofOntario.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

Employment Equity & Accessibility Statement

Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team.

Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs.

This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate.

MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select applicants for this position.