Communication Clerk ED (GMCH) #2026-219

Wellington Health Care Alliance (WHCA); Fergus; On-site; CAD 34,000 - 37,000; Full time

Job summary

Groves Memorial Community Hospital is seeking a Unit Clerk to perform electronic management of patient admissions, transfers, and discharges, including order entry and physician orders processing.

The role requires strong clerical proficiency, excellent communication, and organizational skills, with experience in Meditech and Microsoft Office considered an asset. Availability for varied shifts is expected, with a focus on timely patient movement and coordination with care teams.

Qualifications

• Medical terminology knowledge is required.
• Excellent clerical and administrative skills are essential.
• Strong communication and interpersonal abilities are needed.
• Proficiency with standard software (Word/Excel/Outlook) and Meditech is preferred.

Responsibilities

• Manage electronic patient admissions, transfers and discharges.
• Handle order entry and physician orders processing.
• Answer calls and relay messages promptly and accurately.
• Monitor faxes and distribute to providers; flag urgent items.
• Coordinate patient transfers with hospitals and transport services.
• Assist with bed assignments and bed flow optimization.
• Maintain documentation of patient movements and decisions.
• Support repatriation/interfacility transfers and doctor-to-doctor consultations.

Skills

Medical terminology

Communication skills

Organizational skills

Excellent clerical proficiency

Customer service

Education

Medical Office Administration Certificate

Tools

Meditech ADT/Order Entry

Microsoft Word/Excel/Outlook

Job description

Responsibilities:

• Perform administrative tasks such as the electronic management of patient admissions, transfers, and discharge processes
• Order entry
• Respond promptly and professionally to incoming calls (including the dispatch phone) and ensure messages are accurately relayed
• Monitor incoming fax communications and ensure timely distribution to appropriate healthcare providers and flag urgent faxes (e.g physician orders, diagnostic results) for immediate attention
• Processing physician orders, consultations
• Monitor discrepancies between reported diagnostic imaging reports and ED physician comments and flag the scheduled ED physician to ensure follow-up
• Support the transfer of ED patients to tertiary or specialized care centres by initiating and documenting Patient Transfer Authorization Centre (PTAC) numbers
• Coordinating with receiving hospitals, physicians, and transport services to arrange timely and safe patient transfers
• Coordinate patient bed assignment requests with the clinical resource leaders, supporting bed flow and ensuring efficient utilization of hospital beds
• Maintain documentation and communication of all patient movement decisions to relevant staff
• Support the repatriation and interfacility transfer of patients from other facilities by liaising with external hospitals, coordinating doctor to doctor consultations, and arranging transportation
• Process patient and family requests for preferred or private accommodations according to hospital policies
• Facilitate the setup, coordination, and troubleshooting of the Pediatric Tele—Resuscitation system during pediatric emergencies
• Conduct the weekly maintenance of the pediatric Tele-Resuscitation system
• Chart assembly, filing, requisition completion, form photocopying
• Maintaining clerical supplies in the department
• Assisting with daily staffing needs and call in procedures

Qualifications:

• Medical terminology course required
• Medical Office Administration Certificate (or related program) preferred
• Minimum 1 year unit clerk experience within the last three (3) years with preference being given to those with Emergency experience.
• Skilled in computer applications including Microsoft (Word, Excel, Outlook) and Meditech programs (ADT and Order Entry an asset)
• Excellent clerical proficiency
• Exceptional communication and interpersonal skills
• Strong organizational and time management expertise to cope in a challenging and often stressful environment
• Documented dependability (excellent attendance record)
• Satisfactory performance and attendance required
• Satisfactory Reference Checks required prior to start date
• Must provide a Police Vulnerable Sector Check
• Must complete a Pre-Employment Health Assessment prior to being hired

Hours of Work

The successful candidate must be available to work all assigned shifts as scheduled by the hospital, including days, nights, weekends, and statutory holidays.

• 11.25-hour shifts: Days (0730–1930) and Nights (1930–0730)
• 7.5-hour shifts: 1000–1800

Salary:

$25.31 - $27.04 per hour

Groves Memorial Community Hospital strives to create a respectful, accessible and inclusive work environment. Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities.

Groves Memorial Community Hospital is committed to providing and fostering a safe, healthy and respectful workplace for all employees, free from violence and harassment.