Unit Claims Manager - Property

Intact Financial; Calgary; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

This innovative firm is seeking a Unit Claims Manager to lead a dynamic team in Calgary or Edmonton. In this full-time role, you will be responsible for managing property adjusters, ensuring compliance with standards, and fostering a collaborative work environment. With a hybrid work model, you will enjoy the balance of remote work and in-person engagement. The company offers a comprehensive benefits package, including a financial rewards program and a wellness account, promoting both professional growth and personal well-being. Join a supportive team that values diversity and encourages career development.

Benefits

Financial rewards program

Employee Share Purchase Plan

Extensive flex pension and benefits package

Flexible work arrangements

Extra days off

Annual wellness account

Access to mental health resources

Dynamic learning ecosystem

Inclusive employee-led networks

Community Impact program

Qualifications

• 3+ years of claims adjusting experience and 2+ years of team management preferred.
• Solid understanding of property insurance workflows is an asset.

Responsibilities

• Manage a team of property adjusters and ensure quality claims processing.
• Promote teamwork and provide technical training to team members.

Skills

Claims Adjusting

Team Management

Customer Service

Time Management

Technical Training

Education

Bachelor's degree in Business Administration

Equivalent combination of education and experience

Tools

Computer Skills

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Unit Claims Manager, Property, to join our growing team!

This full-time permanent opportunity can be based in either Calgary or Edmonton.

What you'll do here:

• Manage a team of inside property adjusters with different levels of experience and tenure.
• Deliver on our employee promise by motivating and engaging his/her team.
• Contribute to the achievement of our strategic objectives by measuring the performance of his or her team, ensuring the quality of claims processing, the level of compliance with standards, procedures and productivity.
• Manage the activities of his/her team, while promoting teamwork and providing technical training.
• Participate in the improvement of operational processes.
• Make decisions for his/her team regarding the processing of claims and the payment of indemnities in accordance with company standards.
• Promote the brand image and business principles to partners.
• Conduct active file reviews throughout the year.
• Manage customer and broker escalations and coach team members on customer feedback.

What you bring to the table

• Minimum 3 years of claims adjusting experience
• Minimum 2 years of team management experience preferred, or proven success of leading and motivating others
• Bachelor's degree in business administration or equivalent combination of education and experience preferred
• Cares about people and supports career development
• Solid understanding of property insurance wordings and workflows is an asset
• Excellent computer skills and time management

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.