Unit Claims Manager – Auto

Jobtailor; Mississauga; On-site; CAD 65,000 - 120,000; Full time

Job summary

Jobtailor in Mississauga, Canada, is seeking a claims team lead to Direct and coordinate Adjusters’ and Customer Service Representatives’ claims-processing activities. You will drive efficiency, quality, and customer service while managing costs and meeting commitments.

You will coach and develop staff, monitor performance, enforce standards, and promote teamwork. The role emphasizes integrity, responsibility, and open communication with partners and stakeholders.

Qualifications

• At least 3 years experience in claims handling.
• Ability to coach and develop employees' skills and performance.
• Strong decision-making capabilities.
• Excellent computer skills and knowledge.
• Strong sense of personal responsibility.
• Customer-focused and people-oriented.
• Ability to create an open and honest environment.
• Act with integrity.
• Strive for excellence.
• Eligible to work in Canada from start date; no immigration sponsorship provided.

Responsibilities

• Direct and coordinate Adjusters’ and Customer Service Representatives’ claims-processing activities.
• Achieve objectives for commitment, excess-cost management, efficiency, and customer service.
• Measure team performance and ensure quality claims handling, compliance with standards and procedures, and productivity.
• Organize, plan, and control the optimal use of human, financial, and material resources according to budget.
• Promote teamwork and guide technical training.
• Participate in improving operational processes.
• Make team decisions regarding claims processing and indemnity payments in accordance with company standards.
• Promote the brand image and business principles to partners.

Skills

Team Leadership

Decision-Making

Customer Service Orientation

Coaching

Communication

Integrity

Responsibility

Operational Process Improvement

Budget Management

Quality Assurance

Tools

Claims Processing

Performance Measurement

Budget Management

Quality Assurance

Technical Training

Computer Skills

Job description

• Direct and coordinate Adjusters’ and Customer Service Representatives’ claims-processing activities
• Achieve objectives for commitment, excess-cost management, efficiency, and customer service
• Measure team performance and ensure quality claims handling, compliance with standards and procedures, and productivity
• Organize, plan, and control the optimal use of human, financial, and material resources according to budget
• Promote teamwork and guide technical training
• Participate in improving operational processes
• Make team decisions regarding claims processing and indemnity payments in accordance with company standards
• Promote the brand image and business principles to partners

Requirements

• At least 3 years experience in claims handling
• Demonstrated ability to coach and develop employees’ skills and performance
• Strong decision-making capabilities
• Excellent computer skills and knowledge
• Strong sense of personal responsibility
• Customer-focused and people-oriented
• Ability to create an open and honest environment
• Act with integrity
• Strive for excellence
• Candidates must be eligible to work in Canada from the anticipated start date and throughout employment
• No employer-specific immigration sponsorship or support is provided

Core Competencies

Demonstrates expertise in claims processing and team management, with a strong focus on efficiency, compliance, and customer service. Proven ability to coach and develop team members while promoting a collaborative and responsible work environment.

Highest-signal resume keywords

• Claims Handling Experience
• Team Leadership
• Decision-Making Capabilities
• Customer Service Orientation
• Operational Process Improvement

ATS Optimization Keywords

Hard Skills

• Claims Processing
• Performance Measurement
• Budget Management
• Quality Assurance
• Technical Training

Soft Skills

• Coaching
• Integrity
• Responsibility
• Teamwork
• Communication

Industry Keywords

• Claims Management
• Compliance Standards
• Customer-Focused
• Indemnity Payments
• Operational Efficiency

Tools & Technologies

• Computer Skills