Liability Adjuster

Jobtailor; Burlington; On-site; CAD 65,000 - 95,000; Full time

Job summary

Jobtailor in Burlington, Ontario is seeking an experienced Claims Adjuster to handle liability claims for Commercial General Liability, Auto Bodily Injury, and Personal Lines. You will contact policyholders, investigate causes, and provide timely recommendations to clients.

The role requires 5+ years of claims experience, Ontario licensing, and CIP designation or progress toward it, plus strong analytical and communication skills.

Qualifications

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Proficient in Microsoft Office Products (Outlook, Word, Excel, OneDrive).
• At least 5 years' relevant experience in claims adjusting; field experience is an asset.
• Ongoing commitment to education and learning.
• Adjuster’s license, or currently pursuing CIP designation.
• Ontario licensing is required; multijurisdictional licensing is an asset.
• Effective analytical skills, including identification of cause-and-effect dynamics.
• Ability to draw valid conclusions and effectively communicate them.
• Ability to interpret complex legal documents and perform and understand advanced numerical calculations, including comparative analysis.
• Excellent communication skills, including listening, interviewing, and negotiating, with ability to flex style for the audience.
• Proactive and positive approach to customer service.
• Strong interpersonal skills for handling conflict and difficult situations.

Responsibilities

• Adjust liability claims involving Commercial General Liability, Auto Bodily Injury, and Personal Lines liability.
• Promptly contact and follow up with policyholders and claimants.
• Investigate claim causes and report to clients with timely recommendations.
• Identify exposures, recommend reserves and investigations, prepare action plans, and negotiate fair settlements.
• Provide high-level customer service to clients and insured parties throughout the claims process.
• Maximize business development opportunities through timely marketing and follow-up.
• Participate in after-hours customer service requirements when required.
• Perform assigned duties in compliance with established work standard, policies, and procedures.
• Support field requests within the Burlington, Oakville, Hamilton, Niagara, and Haldimand/Norfolk areas.

Skills

Claims Adjusting

Adjuster’s License

Analytical Skills

Customer Service

Negotiation

Interpersonal Skills

Education

High School Diploma

University degree or related to insurance

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft OneDrive

Job description

• Adjust liability claims involving Commercial General Liability, Auto Bodily Injury, and Personal Lines liability.
• Promptly contact and follow up with policyholders and claimants.
• Investigate claim causes and report to clients with timely recommendations.
• Identify exposures, recommend reserves and investigations, prepare action plans, and negotiate fair settlements.
• Provide high-level customer service to clients and insured parties throughout the claims process.
• Maximize business development opportunities through timely marketing and follow-up.
• Participate in after-hours customer service requirements when required.
• Perform assigned duties in compliance with established work standard, policies, and procedures.
• Support field requests within the Burlington, Oakville, Hamilton, Niagara, and Haldimand/Norfolk areas.

Requirements

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Proficient in Microsoft Office Products (Outlook, Word, Excel, OneDrive).
• At least 5 years' relevant experience in claims adjusting; field experience is an asset.
• Ongoing commitment to education and learning.
• Adjuster’s license, or currently pursuing CIP designation.
• Ontario licensing is required; multijurisdictional licensing is an asset.
• Effective analytical skills, including identification of cause-and-effect dynamics.
• Ability to draw valid conclusions and effectively communicate them.
• Ability to interpret complex legal documents and perform and understand advanced numerical calculations, including comparative analysis.
• Excellent communication skills, including listening, interviewing, and negotiating, with ability to flex style for the audience.
• Proactive and positive approach to customer service.
• Strong interpersonal skills for handling conflict and difficult situations.

Core Competencies

Demonstrates expertise in liability claims adjusting, including Commercial General Liability and Auto Bodily Injury, while providing exceptional customer service and effective communication throughout the claims process. Holds relevant certifications and licenses, with a strong commitment to ongoing education and compliance with industry standards.

Highest-signal resume keywords

• Claims Adjusting
• Adjuster’s License
• Microsoft Office Proficiency
• Analytical Skills
• Customer Service

ATS Optimization Keywords

Hard Skills

• Liability Claims Adjusting
• Negotiation
• Investigative Skills
• Numerical Calculations
• Comparative Analysis

Soft Skills

• Effective Communication
• Interpersonal Skills
• Conflict Resolution
• Proactive Customer Service
• Listening Skills

Certifications & Qualifications

• CIP Designation
• Ontario Licensing

Industry Keywords

• Commercial General Liability
• Auto Bodily Injury
• Personal Lines Liability
• Field Experience
• Business Development

Tools & Technologies

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft OneDrive