Property Adjuster

Jobtailor; Burlington; On-site; CAD 70,000 - 90,000; Full time

Job summary

Jobtailor in Canada is seeking an experienced Claims Adjuster to actively adjust property claims while maximizing business development opportunities. You will market and follow up on opportunities promptly with policyholders and claimants, investigate causes, and prepare action plans and settlements using Docusketch and other tools.

The role requires 5–10 years of claims adjusting experience, Ontario licensing, and strong analytical and communication skills.

Qualifications

• High school completion is required.
• University degree or post-secondary education related to insurance preferred.
• 5–10 years of relevant claims adjusting experience.
• Ontario licensing is required; multi-jurisdictional licensing is an asset.
• Ability to interpret complex legal documents and perform advanced numerical calculations.

Responsibilities

• Adjust property claims actively while maximizing business development opportunities.
• Market and follow up on opportunities promptly with policyholders and claimants.
• Contact and follow up promptly with insured parties.
• Investigate claim causes and report findings and recommendations to clients.
• Use Docusketch and other tools to scope damages and establish quantum.
• Identify exposures and recommend reserves and required investigations.
• Prepare action plans and negotiate fair and satisfactory settlements.
• Provide high-level customer service to clients and insured parties throughout the claims process.
• Participate in after-hours customer service when required.
• Comply with work standards, policies, and procedures.
• Support field requests across Hamilton, Burlington, Niagara, and Haldimand/Norfolk areas.

Skills

Claims Investigation

Damage Scoping

Numerical Calculations

Settlement Negotiation

Legal Document Interpretation

Effective Communication

Interpersonal Skills

Conflict Resolution

Adaptability

Proactive Customer Service

Education

Ontario Licensing

Multi-Jurisdictional Licensing

Tools

Docusketch

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft OneDrive

Job description

• Adjust property claims actively while maximizing business development opportunities
• Market and follow up on opportunities in a timely manner
• Contact and follow up promptly with policyholders and claimants
• Investigate claim causes and report findings and recommendations to clients
• Use supplied technology, including Docusketch, to scope damages and establish quantum
• Identify exposures and recommend reserves and required investigations
• Prepare action plans and negotiate fair and satisfactory settlements
• Provide high-level customer service to clients and insured parties throughout the claims process
• Participate in after-hours customer service when required
• Perform assigned duties in compliance with established work standards, policies, and procedures
• Support field requests across the Hamilton, Burlington, Niagara, and Haldimand/Norfolk areas

Requirements

• Completion of high school education
• University degree or post-secondary education related to insurance preferred
• Proficiency in Microsoft Office Products, including Outlook, Word, Excel, and OneDrive
• At least 5–10 years’ relevant experience in claims adjusting
• Ongoing commitment to education and learning
• Ontario licensing required; multi-jurisdictional licensing is an asset
• Effective analytical skills, including identification of cause-and-effect dynamics
• Ability to draw valid conclusions and communicate them effectively
• Ability to interpret complex legal documents
• Ability to perform and understand advanced numerical calculations, including comparative information analysis
• Excellent communication skills, including listening, interviewing, and negotiating
• Ability to adapt communication style to the audience
• Proactive and positive customer-service approach
• Strong interpersonal skills for handling conflict and difficult situations

Core Competencies

Demonstrates expertise in claims adjusting with a strong focus on customer service, effective communication, and analytical skills. Proficient in utilizing technology for damage assessment and settlement negotiations while ensuring compliance with industry standards.

Highest-signal resume keywords

• Claims Adjusting Experience
• Ontario Licensing
• Microsoft Office Proficiency
• Analytical Skills
• Customer Service Excellence

Hard Skills

• Claims Investigation
• Damage Scoping
• Numerical Calculations
• Settlement Negotiation
• Legal Document Interpretation

Soft Skills

• Effective Communication
• Interpersonal Skills
• Conflict Resolution
• Adaptability
• Proactive Customer Service

Certifications & Qualifications

• Ontario Licensing
• Multi-Jurisdictional Licensing

Industry Keywords

• Property Claims
• Business Development
• Customer Service
• Insurance
• Claims Process

Tools & Technologies

• Docusketch
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft OneDrive