Claims Manager – Auto Operations

Jobtailor; Calgary; On-site; CAD 85,000 - 120,000; Full time

Job summary

Jobtailor in Calgary, Alberta, is seeking an experienced Claims Manager to lead a multi-line auto claims team and drive performance. You will oversee day-to-day operations, report on financial performance, and shape strategic plans to enhance customer satisfaction.

The role requires leadership, coaching, and strong communication, with expertise in Auto Appraisal and Service Centre models. You will mentor staff, manage vendors, and ensure effective loss containment and settlement strategies.

Qualifications

• University degree or any combination of training and experience deemed relevant for the role
• At least two years of experience in a management role
• Technical knowledge in Auto Appraisal and experience with Service Centre models is an asset
• Demonstrated expertise in leading Claims teams
• Auto Physical Damage line of business exposure is an asset
• Exceptional communication and interpersonal skills
• Proven experience in coaching and developing team members
• Strong leadership capabilities and a proven track record of driving performance within multiple lines of business
• Ability to adapt and collaborate across lines of business while handling shifting priorities and taking ownership of tasks
• Ability to work independently under minimal supervision
• Must be eligible to work in Canada from the anticipated start date and throughout employment
• Must maintain work eligibility in Canada

Responsibilities

• Drive performance and efficiency by proactively managing workflows and resources
• Oversee monthly reporting of financial performance and productivity
• Lead staff through coaching, mentoring, and career development
• Advise on claim matters, policy interpretation, and settlement negotiation
• Maintain relationships with vendors and internal client groups
• Oversee the Technical Training Team responsible for IFR, CFR, and team training

Skills

Leadership

Coaching and development

Communication skills

Strategic thinking

People management

Adaptability

Education

Bachelor's degree

Tools

Auto Appraisal

Service Centre models

Job description

• Drive performance and efficiency by proactively managing workflows and resources to exceed regional goals and enhance customer satisfaction
• Contribute to the development and execution of strategic business plans while overseeing day-to-day operations
• Oversee and report monthly on financial performance and productivity
• Develop and implement strategies for loss containment, salvage and subrogation returns, process enhancements, and technology improvements
• Lead staff through engagement, coaching, mentoring, performance management, and ongoing learning and career development
• Advise on claim matters, policy interpretation, and settlement negotiation
• Maintain relationships with vendors, service providers, centers of excellence, and internal client groups
• Oversee the Technical Training Team responsible for IFR, CFR, and team training

Requirements

• University degree or any combination of training and experience deemed relevant for the role
• At least two years of experience in a management role
• Technical knowledge in Auto Appraisal and experience with Service Centre models is an asset
• Demonstrated expertise in leading Claims teams
• Auto Physical Damage line of business exposure is an asset
• Exceptional communication and interpersonal skills
• Proven experience in coaching and developing team members
• Strong leadership capabilities and a proven track record of driving performance within multiple lines of business
• Ability to adapt and collaborate across lines of business while handling shifting priorities and taking ownership of tasks
• Ability to work independently under minimal supervision
• Must be eligible to work in Canada from the anticipated start date and throughout employment
• Must maintain work eligibility in Canada

Core Competencies

Demonstrates strong leadership and management capabilities in overseeing claims teams, driving performance, and enhancing customer satisfaction. Possesses technical knowledge in Auto Appraisal and experience with Service Centre models, along with proven skills in coaching and developing team members.

Highest-signal resume keywords

• Claims Team Leadership
• Auto Appraisal Knowledge
• Performance Management
• Coaching and Development
• Strategic Business Planning

ATS Optimization Keywords

Hard Skills

• Financial Performance Reporting
• Loss Containment Strategies
• Process Enhancements
• Settlement Negotiation
• Technical Training Oversight

Soft Skills

• Exceptional Communication
• Interpersonal Skills
• Adaptability
• Collaboration
• Ownership

Industry Keywords

• Auto Physical Damage
• Service Centre Models
• Vendor Management
• Customer Satisfaction
• Career Development