Team Leader, Auto Claims

Definity; Mississauga; Hybrid; CAD 73,500 - 123,500; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership program

Incentive plans

RRSP matching

Volunteer days

Tuition assistance

Inclusive programs

Wellness programs

Product discounts

Job summary

Definity in Mississauga, Ontario seeks an experienced leader to guide a team of Auto Claims Representatives, drive productivity, manage budgets, and elevate operational excellence through audits and coaching. You will mentor staff, implement performance feedback, and contribute to hiring efforts while ensuring adherence to processes and policies.

The role requires 3–5 years of claims experience and 1–2 years of supervisory experience.

Qualifications

• 3–5 years of claims experience (Auto)
• 1–2 years supervisory experience
• Strong organizational, negotiation, analytical, and interpersonal skills
• University degree or relevant two-year college diploma with CIP designation
• Professional, friendly in all interactions with customers and coworkers
• Ability to stay calm under pressure and adapt to change
• Strong customer interaction focus and proven performance-management experience
• Natural coach and mentor
• Fluent English and French is an asset

Responsibilities

• Lead and provide technical direction to the team of Auto Claims Representatives.
• Provide guidance, on‑job training, technical instructions, and leadership related to performance and processes.
• Conduct audits by reviewing claims files and delivering effective feedback.
• Foster staff development through selection, evaluations, and training opportunities.
• Coach and give performance feedback by reviewing reports and developing action plans.
• Manage expenses and the annual operating budget for the team.
• Initiate interviews for vacancies and recommend new hires.

Skills

Team leadership

Claims experience

Organizational skills

Negotiation

Analytical thinking

Interpersonal skills

Bilingual (EN/FR)

Performance management

Education

University degree or equivalent diploma with CIP designation

Job description

About the Role

This role focuses on team development, quality assurance through audits, driving productivity, managing budgets, and supporting hiring efforts. Ideal for a leader who thrives on mentoring staff and improving operational excellence.

Responsibilities

• Lead and provide technical direction to the team of Auto Claims Representatives.
• Provide guidance, on‑job training, technical instructions, and leadership related to performance, productivity, personal conduct, and adherence to processes and corporate policies.
• Conduct audits by reviewing claims files and delivering effective feedback.
• Foster staff development through selection, performance evaluations, ongoing feedback, training opportunities, and communication of policy changes.
• Coach and give performance feedback by reviewing reports, discussing options, and developing action plans.
• Manage expenses and the annual operating budget for the team.
• Initiate interviews for vacancies and recommend new hires.

Requirements

• 3-5 years of claims experience, focusing on direct handling of Auto claims.
• 1-2 years of supervisory experience.
• Strong organizational, negotiation, analytical, and interpersonal skills.
• University degree from any discipline or a relevant two‑year college diploma with a CIP designation.
• Professional, friendly, and courteous in all interactions with customers and co‑workers.
• Ability to remain calm and think quickly under pressure; adaptable to change.
• Strong customer‑interaction focus and proven performance‑management experience.
• Natural coach and mentor.
• Fluent bilingual in English and French is an asset.

Salary

Range: $73,500 – $123,500. Actual salary may vary based on location, skills, experience, and market conditions.

Benefits

• Hybrid work schedule.
• Company share ownership program.
• Incentive plans based on performance.
• RRSP contribution matching.
• Paid volunteer days and matching charitable donations.
• Educational resources, tuition assistance, and paid study leave.
• Inclusive programs supporting gender affirmation, BIPOC counselling, and working parents.
• Wellness and recognition programs.
• Discounts on products and services.

Background Checks

This role requires successful clearance of background checks, including criminal checks and leadership references.

Equal Opportunity Employer

We welcome diverse backgrounds and are an equal opportunity employer.