Unit Claims Manager - Auto

Intact Financial Corporation; Dieppe; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Unit Claims Manager to lead a team in enhancing customer claims experiences. This role involves directing claims processing, mentoring staff, and ensuring compliance with standards. The ideal candidate will have extensive experience in claims handling and a strong ability to foster collaborative relationships. With a hybrid work model, this position offers flexibility and a supportive environment where employees can thrive. Join a company committed to diversity and community impact, and take the next step in your career with a team that values your contributions.

Benefits

Financial rewards program

Employee Share Purchase Plan

Extensive flex pension and benefits

Flexible work arrangements

Extra days off

Annual wellness account

Access to health resources

Dynamic workplace learning ecosystem

Inclusive employee-led networks

Community Impact program

Qualifications

• 5+ years in claims handling with supervisory experience.
• Proven ability to lead and mentor staff to exceed targets.

Responsibilities

• Direct and coordinate claims processing activities.
• Provide leadership and mentorship to enhance customer claims experience.

Skills

Claims Handling

Leadership

Communication Skills

Mentorship

Team Management

Education

University Degree

CIP Designation

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Unit Claims Manager - Auto, to join our growing team!

This role can be located in Dieppe, NB/ St. John's, NL or Dartmouth, NS.

What you’ll do here:

• Directs and coordinates the activities of the adjusters related to the processing of claims in order to achieve objectives in terms of commitment, management of excess costs, efficiency and customer service.
• Provide leadership, mentorship and proper coaching to direct reports in order to enhance the customer claims experience.
• Contributes to the achievement of corporate and regional objectives by measuring team performance, ensuring quality of claims handling, level of compliance with standards, procedures and productivity.
• Manage the activities of his/her team by organizing, planning and controlling the optimal use of human, financial and material resources according to the budget, while promoting teamwork and guiding their technical training.
• Participate in the improvement of operational processes.
• Make decisions for his/her team regarding the processing of claims and the payment of indemnities in accordance with company standards.
• Promote the brand image and business principles to partners.

What you bring to the table:

• 5+ years in claims handling and processing with some experience in a supervisory or managerial role.
• Proven ability to lead, coach and mentor staff to achieve results and exceed targets.
• Experience in claims handling is preferred.
• Excellent communication skills and demonstrated ability to build collaborative relationships with all levels of the organization.
• Positive attitude while adapting to changing priorities and taking ownership of work
• Experience in a contact centre environment would be an asset.
• Excellent communication and interpersonal skills with all levels of staff and customers.
• Willingness to immediately enroll and complete Charted Insurance Professional (CIP) designation.
• University Degree or any combination of training and experience deemed relevant for the role.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.