Claims Manager Auto

Allstate Canada; New Brunswick; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance company is seeking a Manager for their Auto Claims team. This role involves operational leadership, team management, and continuous improvement initiatives to enhance customer service and efficiency. Candidates should have extensive experience in auto claims and management, with strong negotiation skills and a commitment to employee development. Join a flexible environment that values inclusivity and empowers change.

Qualifications

• 5-7 years of Auto Claim experience.
• 3 years of management experience.
• Must hold a Level 3 NB adjuster's license.

Responsibilities

• Provide operational leadership to a team handling complex files.
• Conduct analyses to improve financial performance within claim metrics.
• Develop employees through coaching and feedback.

Skills

Negotiation

Conflict Resolution

Leadership

Education

CIP designation

Tools

MS Office

Excel

Tableau

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs, from advocating for seat belts, air bags, and graduated driving laws to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

The Auto Claims team is seeking a Manager, Auto Claims to join us! Reporting to the Senior Manager Claims Delivery, you will manage a national team of Auto Claim Advisors & Senior Auto Claim Advisors. Your role will support Regional Directors and their management teams in achieving loss/expense cost containment, customer experience objectives, efficiency, effectiveness, and employee engagement.

Accountabilities:

1. Provide operational leadership and direction to a capable team handling complex files across multiple provinces, ensuring cooperation to meet Allstate Canada Group and Claims Department performance standards.
2. Conduct detailed analyses to identify opportunities for improving financial performance within claim metrics, developing plans to capitalize on opportunities and mitigate risks.
3. Develop employees through coaching and feedback, preparing them for developmental and career opportunities.
4. Recommend and implement an optimal organizational structure, aligning roles, responsibilities, and tasks within the region to support strategic goals.
5. Seek continuous improvement opportunities to enhance customer service, efficiency, employee engagement, and cost containment.
6. Ensure performance and development plans are established for all direct reports.
7. Participate in Talent Pool Assessments.

Qualifications:

1. Minimum 5-7 years of Auto Claim experience.
2. Minimum 3 years of management experience.
3. Enrolled in or completed CIP designation.
4. Must hold a Level 3 NB adjuster's license.
5. Strong negotiation skills and conflict resolution capabilities, including handling complex issues.
6. Deep understanding of Claims Best Practices.
7. Advanced proficiency in MS Office, especially Excel and Tableau.
8. Knowledge of legal and regulatory requirements such as Provincial Insurance Acts.
9. Strong knowledge of management systems like Continuous Improvement, Agile, and Change Management.

Additional Information

#LI-KT1

Joining our team isn’t just a job — it’s an opportunity to elevate your skills, challenge the status quo, and impact the future positively. Our flexible environment promotes connection and belonging, recognized through multiple inclusivity and diversity awards. We empower everyone to lead, drive change, and give back.

Good Hands. Greater Together.