Claims Manager Auto

Allstate Insurance Company; New Brunswick; On-site; CAD 65,000 - 95,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for their Auto Claims team. This role offers the chance to lead a national team while driving operational efficiency, enhancing customer experience, and fostering employee engagement. With over 90 years of innovation, the company emphasizes teamwork and inclusivity, making it a fantastic opportunity for those looking to make a meaningful impact in the insurance sector. If you have a passion for leadership and a strong background in auto claims, this position is perfect for you.

Qualifications

• 5-7 years of Auto Claim experience required.
• At least 3 years of management experience is essential.

Responsibilities

• Provide operational leadership to a national team of Auto Claim Advisors.
• Analyze performance data to identify financial improvement opportunities.

Skills

Auto Claims Management

Negotiation Skills

Conflict Resolution

Data Analysis

Customer Service Improvement

Education

CIP Designation

Level 3 NB Adjuster's License

Tools

MS Office

Excel

Tableau

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs, from advocating for seat belts, air bags, and graduated driving laws to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

The Auto Claims team is seeking a Manager, Auto Claims to join us! Reporting to the Senior Manager Claims Delivery, you will be responsible for managing a national team of Auto Claim Advisors & Senior Auto Claim Advisors. Your role will support Regional Directors and their management teams in achieving loss/expense cost containment, customer experience goals, operational efficiency, and employee engagement.

Accountabilities:

1. Provide operational leadership to a team handling complex files across multiple provinces, ensuring they meet Allstate Canada Group and department performance standards.
2. Analyze performance data to identify opportunities for financial improvement and develop plans to capitalize on these opportunities while mitigating risks.
3. Develop team members through coaching and feedback, preparing them for career growth.
4. Recommend and implement organizational structures that align roles, responsibilities, and tasks to strategic goals.
5. Identify and pursue continuous improvement initiatives to enhance customer service, efficiency, employee engagement, and cost management.
6. Ensure performance and development plans are established for all direct reports.
7. Participate in talent assessments and succession planning.

Qualifications:

1. 5-7 years of Auto Claim experience.
2. At least 3 years of management experience.
3. Enrolled in or completed CIP designation.
4. Level 3 NB adjuster's license required.
5. Strong negotiation and conflict resolution skills, including handling complex issues.
6. Deep understanding of Claims Best Practices.
7. Proficiency in MS Office, especially Excel and Tableau.
8. Knowledge of Legal and Regulatory requirements, such as Provincial Insurance Acts.
9. Familiarity with management systems like Continuous Improvement, Agile, and Change Management.

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Join Us

Joining our team is more than just a job — it’s an opportunity to elevate your skills, challenge the status quo, and make a meaningful impact. We offer a flexible environment that values connection and belonging, supported by awards for inclusivity and diversity. We empower everyone to lead, innovate, and give back within our community.

Good Hands. Greater Together.