Travel Reservations Specialist

Petroglyph Development Group; Richmond; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

Petroglyph Development Group in Canada is seeking a Reservation Agent to ensure a seamless booking experience for customers seeking travel accommodations. You will manage reservations, answer inquiries, and provide detailed information about available services and options, acting as the primary point of contact between clients and service providers.

The role requires balancing accuracy, speed, and empathy to handle diverse needs, coordinate with operations and customer service, and maintain

Qualifications

• High school diploma or equivalent.
• Experience in customer service or reservation handling, preferably in the travel or hospitality industry.
• Proficiency with reservation software and basic computer applications.
• Excellent verbal and written communication skills in English.
• Ability to work flexible hours, including weekends and holidays, as required.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat regarding reservations and availability.
• Process new reservations, modifications, and cancellations accurately using the company’s booking system.
• Provide detailed information about travel options, pricing, policies, and promotions to assist customers in making informed decisions.
• Coordinate with other departments such as operations and customer service to resolve booking issues and special requests.
• Maintain accurate records of customer interactions and transactions to ensure data integrity and support reporting requirements.

Skills

Communication

Problem solving

Attention to detail

Multitasking

Bilingual English/French

Education

High school diploma or equivalent

Post-secondary education in hospitality or related field

Tools

Reservation software

CRM systems

Job description

Petroglyph Development Group in Canada is seeking a Reservation Agent to ensure a seamless booking experience for customers seeking travel accommodations. You will manage reservations, answer inquiries, and provide detailed information about available services and options, acting as the primary point of contact between clients and service providers.

The role requires balancing accuracy, speed, and empathy to handle diverse needs, coordinate with operations and customer service, and maintain