Travel Support Specialist — 24/7 Booking Advisor

TourRadar; Toronto; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Home office options

Travel credits

25 vacation days

Mental health support

Learning budget

DaRT program

Job summary

TourRadar is hiring a Customer Support Agent in Toronto on a full-time basis. You will engage travelers via phone, live chat, and email to guide them from consideration to booking, while maintaining high service standards.

This role requires a minimum of 2 years in travel or sales, strong problem-solving, tech-savviness, and willingness to work a rotating roster. Join a diverse, global team that values customer-centric solutions and supports career growth, wellness, and learning opportunities

Qualifications

• 2+ years in travel industry role or 2+ years in a sales-focused role

Responsibilities

• Drive bookings through expert consultation via phone, live chat, and email
• Own the sales conversation and move customers down the funnel
• Solve problems quickly by researching resources and finding the right path
• Continuously improve processes and results by spotting inefficiencies
• Handle bookings-related cancellations, changes, and payments with professionalism

Skills

Travel industry

Sales experience

Problem solving

Tech-savvy

Rotating roster

Job description

TourRadar is hiring a Customer Support Agent in Toronto on a full-time basis. You will engage travelers via phone, live chat, and email to guide them from consideration to booking, while maintaining high service standards.

This role requires a minimum of 2 years in travel or sales, strong problem-solving, tech-savviness, and willingness to work a rotating roster. Join a diverse, global team that values customer-centric solutions and supports career growth, wellness, and learning opportunities