Hybrid Travel Concierge — Inbound Reservations & Support

Transat Tours Canada Inc.; Montreal (administrative region); Hybrid; CAD 23,000 - 28,000; Full time

Benefits offered by this job

Training program

RRSP

Travel benefits

Performance incentives

Job summary

Transat Tours Canada Inc. in Montreal is seeking a customer service associate to handle inbound calls for reservations and flight changes, promote travel products, and guide customers navigating our websites with empathy and strong listening skills.

The role offers a hybrid work setup with a schedule that adapts to call fluctuations, plus a comprehensive training program and opportunities to build a career within the company.

Qualifications

• Comfortable using various computer systems and applications.
• Known for having great customer service skills.

Responsibilities

• Be the voice of Transat by answering inbound calls from customers and travel agents for reservations or flight changes.
• Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.).
• Guide our customers during their navigation on our websites.
• All of this, with great listening skills, empathy and a sincere desire to offer an outstanding service.

Skills

Computer systems familiarity

Customer service

Job description

Transat Tours Canada Inc. in Montreal is seeking a customer service associate to handle inbound calls for reservations and flight changes, promote travel products, and guide customers navigating our websites with empathy and strong listening skills.

The role offers a hybrid work setup with a schedule that adapts to call fluctuations, plus a comprehensive training program and opportunities to build a career within the company.