Trauma-Informed Shelter Support Worker

Housing Job Match; Cranbrook; On-site; CAD 30,000 - 36,000; Full time

Job summary

Housing Job Match in Cranbrook, Alberta, is seeking a Transition House Support Worker to provide trauma-informed, non-judgmental support to women and children staying at the Transition House. The role includes crisis response, safety planning, referrals, and helping maintain a safe, welcoming communal living environment.

The location is pet friendly. The position requires BCGEU membership and is open to female applicants only; workers may have evening and night shifts as part of a rotating

Qualifications

• Diploma in related human or social services field.
• One year minimum related experience.
• Knowledge of domestic violence issues.
• Strong trauma-informed communication skills.
• Clear Criminal Record.
• Current BC Driver’s License and clean driver’s Abstract.
• Current First Aid Certificate with CPR.

Responsibilities

• Screen prospective residents for suitability prior to admission, conduct intakes, orientate and assist residents while they settle in the house.
• Assess residents’ immediate needs, assist with safety planning and support them to established goals while respecting their choices, dignity and autonomy.
• Provide information about family violence, its effects and available options.
• Provide information and referrals related to community, legal, justice, housing and other support services.
• Advocate for and accompany residents or former residents when appropriate and within the scope of the role.
• Respond to crises and changing resident needs; facilitate resolution of conflicts between residents when needed.
• Assess and ensure the safety and comfort of residents and the security of the facility.
• Provide emotional support, encouragement, goal setting and problem-solving support; provide parenting skills development and childcare activity suggestions.
• Liaise with other service agencies and professionals; maintain knowledge of abuse-related issues and resources.
• Ensure housekeeping services and supplies are maintained; order supplies/groceries; perform minor maintenance.
• Provide information, crisis intervention and risk assessment for residents and the Women’s Shelter and Help Line.
• Maintain detailed case notes, resident records, documents and statistical information.
• Performs other related duties as required.

Education

Diploma in related human or social services field

Job description

Housing Job Match in Cranbrook, Alberta, is seeking a Transition House Support Worker to provide trauma-informed, non-judgmental support to women and children staying at the Transition House. The role includes crisis response, safety planning, referrals, and helping maintain a safe, welcoming communal living environment.

The location is pet friendly. The position requires BCGEU membership and is open to female applicants only; workers may have evening and night shifts as part of a rotating