Crisis Support Advocate — Frontline Shelter & Safety

Kelowna-Women; Kelowna; Presencial; CAD 44.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental

Extended HealthCare

Pension Plan

Paid Sick Leave

Long Term Disability

Emergency Travel Insurance (Outside of

Canada)

Employee Family Assistance Program

Wellness Discounts

KWS Thrift Store Discount

Descripción de la vacante

KWS in West Kelowna Transition House seeks a Frontline Support Worker to assist program participants and their children at risk of domestic abuse. You will provide safety, advocacy, crisis intervention, information, education, and temporary housing coordination within a supportive team.

Responsibilities include intake, safety planning, active listening, and referrals to services, while maintaining records and collaborating with agencies.

Formación

• Diploma in a related human/social service field with one-year recent related experience or equivalent.
• Good working knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy and respect.
• Capacity to work independently and collaboratively.
• Skill in assisting individuals in crisis with non-judgmental services.
• Maintaining records and engaging in program evaluation.

Responsabilidades

• Answer incoming phone calls including, taking messages, making appointments, responding to individuals in crisis or requiring support and information, screening potential new program participants and recording call information.
• Admit and discharge program participants and their children including, assessing risk, filling out intake and other required forms, creating safety plans, and orienting new program participants and their children.
• Provide support by way of active listening, providing clarification, assessment of needs/risk, goal setting, creating action plans, offering encouragement, and sharing information about services, housing, and community resources.
• Monitors and ensures the safety and comfort of the program participants and the security of the facility.
• De-escalates and facilitates resolution of conflicts between program participants residing at the Transition House.
• Assist in the arranging of transportation for program participants and their children to outside appointments and services.
• Ensure household tasks such as laundry, house cleaning, garbage/recycling disposal, grocery shopping, and maintaining supplies are completed, and arrange for maintenance work to be performed as needed.
• Maintain related case notes, documents, forms, and statistics, and provide reports to the supervisor as required.
• Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to domestic abuse.
• Attend, and participate in staff, and other, meetings as required.
• Attend, and participate in, training/certification programs.
• Orient and assign duties to new staff, volunteers and students as needed.
• Perform other related duties as required.

Conocimientos

Empathy

Crisis support

Independent work

Collaboration

Record keeping

Educación

Diploma in related human/social service field

Descripción del empleo

KWS in West Kelowna Transition House seeks a Frontline Support Worker to assist program participants and their children at risk of domestic abuse. You will provide safety, advocacy, crisis intervention, information, education, and temporary housing coordination within a supportive team.

Responsibilities include intake, safety planning, active listening, and referrals to services, while maintaining records and collaborating with agencies.