Transit Service Coordinator I

West Vancouver; West Vancouver; Hybrid; CAD 52,000 - 61,000; Full time

Job summary

West Vancouver is seeking a Permanent Full-Time Transit Service Coordinator I to oversee the day-to-day scheduling of drivers and buses for efficient transit service delivery. The role requires multitasking in a fast-paced environment with strong attention to detail, customer service skills, and proficiency in MS Word and Excel.

Preferred candidates have North Shore familiarity, Grade 12 education with computer/customer service training, and a valid Class 5 licence.

Qualifications

• Requires Grade 12 education with computer and customer service courses or equivalent experience.
• Experience in public transit or charter bus dispatching is an asset.
• Valid Class 5 Driver’s Licence is required.
• Police information check and credentials copy required.

Responsibilities

• Schedule drivers and buses for daily transit services.
• Ensure operations comply with National Safety Code and collective agreement.
• Prepare and maintain departmental running sheets and sign-up documents.
• Respond to road calls from bus operators and emergency services.
• Process payroll-related inquiries and time cards.

Skills

Customer service

Multitasking

Detail oriented

MS Word

MS Excel

Communication

Education

Grade 12 education plus computer and customer service courses

Tools

MS Word

MS Excel

Job description

Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community. Our dedicated staff deliver services, operate facilities and run the programs that enhance the well-being of our community.

The West Vancouver Transit Department is now accepting applications for a Permanent Full-Time Transit Service Coordinator I. Reporting to the Manager of Planning and Service Delivery, this position is responsible for the day-to-day scheduling of drivers and buses to ensure the effective and efficient delivery of Transit services. If you excel at multi-tasking in a fast-paced work environment and have a high degree of attention to detail.

Key responsibilities for this position include:

• ensuring that the organization is operating in accordance with the National Safety Code and Collective Agreement requirements;
• preparing and maintaining a variety of departmental running sheet and sign-up documents;
• receiving and responding to road calls from bus operators and emergency services via telephone and two-way radio;
• responding to payroll related inquiries and processing time cards; and,
• performing other related work as required.

The successful candidate will have:

• the ability to deliver exceptional customer service in person, by phone, and by email;
• the ability to understand and interpret departmental rules, regulations, policies, and procedures;
• the ability to maintain positive working relationships with both internal and external contacts;
• the ability to work varied shifts to meet the needs of the department;
• the ability to prepare and maintain a variety of departmental reports and records;
• proficiency with MS Word and Excel; and,
• skilled at troubleshooting complex logistical problems.

The preferred candidate is familiar with the North Shore and surrounding area, and possesses Grade 12 education supplemented by computer, and customer service courses or a combination of education and practical experience in a similar environment. Relevant experience in a public transit or charter bus dispatching would be considered an asset. A valid Class 5 Driver’s Licence is required.

The successful candidate is required to supply a police information check and a copy of their credentials.

This posting does not list all the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licenses and certificates required of candidates. For details please refer to the class specification which is available for inspection on WestNet or contact Human Resources to request a copy.

Position Status:

Union (WVMEA) – Permanent Full-Time

Hours of Work:

40 hours per week

(hours and days of work may vary)

Starting Rate of Pay:

$39.86 per hour

(This position has a pay structure with five steps which increase annually.)

Closing Date:

11:59 p.m. on Monday, September 28, 2026

We want to thank all applicants, however only those chosen for an interview will be contacted.