Community Bus Operator

Westvancouver; West Vancouver; On-site; CAD 46,273 - 49,758; Part time

Job summary

A public transit organization in Canada is seeking a Community Bus Operator. The ideal candidate will have strong customer service skills and a Class 4 unrestricted Driver’s Licence. Responsibilities include safely operating a transit vehicle, providing high-quality service to passengers, and maintaining a professional appearance. This position offers $33.59 per hour for the first six months, increasing to $36.12 thereafter, with varying hours between 24 and 37.5 hours per week.

Qualifications

• Minimum Class 4 unrestricted Driver’s Licence required.
• Exemplary driving and accident record is essential.
• Proven experience in customer service or hospitality is necessary.

Responsibilities

• Safely operate a transit vehicle according to regulations and policies.
• Provide high-level customer service and information to passengers.
• Collect and monitor fares, transfers, tickets, and passes.
• Maintain personal appearance and care for the issued uniform.

Skills

Customer service skills

Excellent interpersonal and communication skills

Safe driving record

Discretion and sound judgement

Education

Class 4 unrestricted Driver’s Licence

Job description

Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. Our dedicated staff deliver services, operate facilities and run the programs that enhance the well-being of our community. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community.

West Vancouver Transit is calling for applications from people with strong customer service skills to be considered for the Community Bus Operator positions. The ideal candidate will enjoy working with the public, possess excellent interpersonal and communication skills and take pride in their safe driving record. The Community Bus Operator is a key representative of a transit organization rich in history, dedicated to customer service, safety, and reliability. Community Bus Operators must be capable of accomplishing multiple tasks in a complex environment while demonstrating superior communication skills. Working under established policies and procedures, Community Bus Operators work closely with departmental staff and must be able to exercise discretion and sound judgement. The successful candidate will be responsible for:

• Safely operating a transit vehicle from our fleet of buses in accordance with the Motor Vehicle Act of the Province of British Columbia, regulations and municipal bylaws, as well as policies and procedures as required by the transit department.
• Demonstrating courtesy and attention to passengers’ comfort and safety and providing a high level of customer service to passengers.
• Providing general information and assistance to passengers regarding routes, schedules and fares as required.
• Collecting and monitoring fares, transfers, tickets and passes.
• Maintaining a high standard of personal appearance including the care and wearing of uniforms issued to the operator.
• Performing other duties as required.

Applications will be accepted from those with a minimum Class 4 unrestricted Driver’s Licence, exemplary driving and accident record, proven experience in customer service/hospitality, and adaptable to a flexible work schedule. The successful candidate will be required to supply a Police Information and Vulnerability Sector Check and a copy of their credentials; a driver’s abstract and claims history which demonstrates a history of safe, reliable legal driving.

To ensure your application is complete, please contact ICBC at 604-661-2255 or request online at https://onlinebusiness.icbc.com/clio/ to have your Driving Record sent directly from ICBC to Human Resources at [e-mail]. Applications without a Driver’s Abstract submission will not be considered for further steps in the recruitment process.

Position Status: Union (ATU) – Permanent Part-Time

Hours of Work: 24 - 37.5 hours per week, Hours vary based on a sign-up system. All shifts will start and end on the North Shore.

Rate of Pay: $33.59 per hour (2025 rates) for the first 6 months after training - $36.12 per hour thereafter