Transit Service Coordinator I

CivicInfo BC; West Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

West Vancouver Transit Department seeks a Permanent Full-Time Transit Service Coordinator I to oversee day-to-day scheduling of drivers and buses, ensuring efficient transit service across the North Shore.

The role requires strong multi-tasking, attention to detail, and excellent customer service. Ideal candidates have Grade 12, computer and customer service training, and may possess transit dispatching experience; a valid Class 5 driver's licence is required.

Qualifications

• Deliver exceptional customer service in person, by phone, and by email.
• Understand and interpret departmental rules, regulations, policies, and procedures.
• Maintain positive working relationships with internal and external contacts.
• Work varied shifts to meet department needs.
• Prepare and maintain departmental reports and records; proficiency with MS Word and Excel.

Responsibilities

• Schedule drivers and buses to ensure effective service delivery.
• Ensure operations comply with National Safety Code and Collective Agreement.
• Prepare and maintain departmental running sheets and sign-up documents.
• Respond to road calls from bus operators and emergency services via telephone/res radio.
• Process payroll related inquiries and time cards.

Skills

Customer service

Time management

Microsoft Word

Microsoft Excel

Administrative duties

Education

Grade 12 education

Computer courses

Customer service courses

Job description

Transit Service Coordinator I

(Permanent Full-Time)

Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community. Our dedicated staff deliver services, operate facilities and run the programs that enhance the well-being of our community.

The West Vancouver Transit Department is now accepting applications for a Permanent Full-Time Transit Service Coordinator I. Reporting to the Manager of Planning and Service Delivery, this position is responsible for the day-to-day scheduling of drivers and buses to ensure the effective and efficient delivery of Transit services. If you excel at multi-tasking in a fast-paced work environment and have a high degree of attention to detail.

Key responsibilities for this position include:

• ensuring that the organization is operating in accordance with the National Safety Code and Collective Agreement requirements;
• preparing and maintaining a variety of departmental running sheet and sign-up documents;
• receiving and responding to road calls from bus operators and emergency services via telephone and two-way radio;
• responding to payroll related inquiries and processing time cards; and,
• performing other related work as required.

The successful candidate will have:

• the ability to deliver exceptional customer service in person, by phone, and by email;
• the ability to understand and interpret departmental rules, regulations, policies, and procedures;
• the ability to maintain positive working relationships with both internal and external contacts;
• the ability to work varied shifts to meet the needs of the department;
• the ability to prepare and maintain a variety of departmental reports and records;
• proficiency with MS Word and Excel; and,
• skilled at troubleshooting complex logistical problems.

The preferred candidate is familiar with the North Shore and surrounding area, and possesses Grade 12 education supplemented by computer, and customer service courses or a combination of education and practical experience in a similar environment. Relevant experience in a public transit or charter bus dispatching would be considered an asset. A valid Class 5 Driver’s Licence is required.

Successful candidates will be required to provide an acceptable driver’s abstract, a police information check, and copies of relevant credentials. To ensure your application is complete, please email your Driver’s Abstract to [e-mail]. You can obtain your Driver’s Abstract by contacting ICBC at 604-661-2255 or by submitting a request online at https://onlinebusiness.icbc.com/clio/.

The successful candidate is required to supply a police information check and a copy of their credentials.

This posting does not list all the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licenses and certificates required of candidates. For details please refer to the class specification which is available for inspection on WestNet or contact Human Resources to request a copy.

Position Status:

Union (WVMEA) – Permanent Full-Time

Hours of Work:

40 hours per week

(hours and days of work may vary)

Starting Rate of Pay:

$39.86 per hour

(This position has a pay structure with five steps which increase annually.)

Closing Date:

11:59 p.m. on Thursday, November 19, 2026

We want to thank all applicants, however only those chosen for an interview will be contacted.

If you have any questions please contact us at [e-mail]