Transit Planning & Multimodal Coordinator

Canada Job Bank; Kelowna; On-site; CAD 63,000 - 68,000; Full time

Job summary

The City of Kelowna is looking for a Transit Planning Coordinator to join our team at Ellis Place. The role focuses on developing and supporting transit strategies, coordinating with BC Transit and the Operator to improve customer service, safety, and service delivery.

The successful candidate will handle route planning input, asset management, and capital plans, while supervising contractors and City staff as needed. A Diploma in a related field and relevant experience are required.

Qualifications

• Diploma in Business, Planning, Transportation or related field.
• Relevant work experience in transit/planning or related area.
• Valid BC Class 5 Driver’s Licence is preferred.
• Ability to provide professional, responsive and high-quality support.
• Strong conflict resolution and customer service skills.
• Excellent verbal and written communication.
• Strong analytical and problem-solving abilities.
• Proficient with standard computer software.

Responsibilities

• Develop and support strategies while implementing transit plans to improve customer service.
• Monitor service delivery; liaise with BC Transit and Operator on operations and safety.
• Use transit tech (AVL/APC) to maximize service quality.
• Provide input for route design, asset management, and capital plans.
• Manage and respond to customer feedback in collaboration with partners.
• Lead development and delivery of marketing plans and tactics.
• Oversee safety contracts and incident management.

Skills

Interpersonal skills

Service excellence

Conflict resolution

Project management

Analytical thinking

Communication skills

Computer skills

Education

Diploma in Business/Planning/Transportation

Tools

AVL system

APC system

Transit software

Job description

The City of Kelowna is looking for a Transit Planning Coordinator to join our team at Ellis Place. The role focuses on developing and supporting transit strategies, coordinating with BC Transit and the Operator to improve customer service, safety, and service delivery.

The successful candidate will handle route planning input, asset management, and capital plans, while supervising contractors and City staff as needed. A Diploma in a related field and relevant experience are required.