Transit Supervisor

Brantford; Brantford; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

The City of Brantford is seeking a Transit Supervisor to manage daily, weekly and monthly transit operations, supervise staff, and support route planning and performance analyses.

You will work within a team focused on service quality, safety and compliance with Ontario regulations, while leveraging hybrid work options and strong customer service practices.

Qualifications

• Post-secondary education in a relevant field is required.
• Over four years of transit experience, including supervisory roles.
• Proficiency with Microsoft Office, surveillance systems and transit software.
• Strong written and verbal communication and solid computer skills.
• Valid G driver's license in good standing; CZ considered an asset.

Responsibilities

• Oversee daily, weekly and monthly transit administrative tasks and supervision.
• Coordinate route planning, bus stop inventory and replacement scheduling.
• Analyze revenue-to-cost performance and service report data.
• Ensure compliance with Ontario Disabilities Act and performance standards.
• Administer the collective agreement and cash control procedures.
• Address customer service complaints and suggestions with professionalism.

Skills

Microsoft Office

Video surveillance software

GPS equipment

Transportation software

Customer service

Verbal communication

Written communication

Computer skills

Education

Post-secondary education in relevant field

Tools

IMS 200 Certification

Job description

Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy. 403 and is in close proximity to the GTHA, Waterloo and Niagara regions. As a single-tier municipality, Brantford is responsible for the full spectrum of municipal service areas. We invite you to join our #TeamBrantford corporate culture with many progressive initiatives, including our hybrid work environment. At the City of Brantford, we strive to reflect our values of Integrity, Collaboration, Continuous Improvement, Respect and Inclusion in everything we do. The City is committed to the professional development of our staff and invite you to come, grow with us!

Reporting to the Manager of Transit, the Transit Supervisor will be responsible for the daily, weekly and monthly administration and supervision of the Brantford Transit Bus Terminal. The Transit Supervisor will work in conjunction with the transit inspection staff, inter-city staff and transit operators. Duties include but are not limited to updating ridership statistics, ensuring adherence to Performance Standards; route planning: bus stop inventory and replacement schedule; analyze Revenue to cost performance for system; and ensure compliance with the Ontario Disabilities Act. Providing statistical information for service review update reports; and addressing customer service related complaints and suggestions. Administering the collective agreement with staff. Ensures all cash control procedures are followed for Transit related matters. Knowledge and experience with Transit Planning would be an asset.

Qualifications

• Applicants must possess a post-secondary education in relevant field
• Over four (4) years of previous transit related experience; including supervisory experience.
• Proficient in Microsoft Office Suite, video surveillance software, GPS equipment and related business/transportation software.
• The successful candidate will have proven written, verbal and computer skills coupled with excellent customer service skills.
• The successful candidate will hold a valid 'G' Ontario Driver's license in good standing. 'CZ license will be considered an asset.
• The Transit Supervisor will possess the ability and skill to perform the duties of the position within a reasonable time and varying hours through the work week.
• IMS 200 Certification or equivalent (ICS200) is considered an asset. Subject to course availability, certification must be achieved within the first year of employment.

As a condition of employment, proof of current and valid certificate(s) and/or educational qualifications will be required.

What We Offer

The City of Brantford is an equal opportunity employer that values equity, diversity and inclusion. At the Cityof Brantford, people are our priority. #TeamBrantford employees are our most valuable resource and we believe it'simportant to offer a competitive total rewards package.

Paid training and professional development, the flexibility to work from home in some positions and wellness andwork life balance are just some of the great things the City of Brantford has to offer. When you work with us,you'll know you're doing important work that matters and helps build a better Brantford. Come grow with us.

Learn more about working for the City of Brantford

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