Tracing Coordinator

Traffic Tech; Hamilton; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Robust training and mentorship

Medical and Dental benefits

Life Insurance/AD&D

Long-term/Short-term disability

Paid time off including personal and/​

Job summary

Traffic Tech in Hamilton, ON is seeking a dedicated Tracing Coordinator to monitor shipments, confirm pickups, ETAs, and deliveries, and provide timely status updates. You will manage high call volumes with carriers and internal teams, update our TTSLS system with accurate shipment data, and collaborate with Operations and Customer Service to maintain service levels.

No prior logistics experience is required; we provide comprehensive training and a supportive environment with benefits and a

Qualifications

• Ambitious, enthusiastic and reliable.
• Clear and confident customer service skills.
• Good interpersonal skills.
• Ability to effectively address issues or complaints.
• Ability to work well both independently and in a team environment.
• Detail-oriented and able to multi-task.
• Working knowledge of Microsoft Outlook and Excel.
• Excellent time-management and prioritization skills.

Responsibilities

• Make outbound calls to carriers throughout the day to confirm shipment pickups, in-transit status, ETAs, and deliveries.
• Monitor shipments from pickup through final delivery and provide timely status updates.
• Manage a high volume of phone calls and email correspondence with carriers and internal teams.
• Update the TTSLS with accurate and timely shipment information.
• Identify and escape service issues, delays, or exceptions as they occur to the appropriate Operations team members.
• Prepare and distribute a detailed daily handoff email for the after-hours team, ensuring all active shipments and outstanding issues are clearly communicated.
• Work closely with Operations and Customer Service to maintain service levels and resolve shipment issues efficiently.
• Obtain Proofs of Delivery (PODs) and follow up on any missing documentation.

Skills

Customer service

Interpersonal skills

Teamwork

Multi-tasking

Time management

Tools

Microsoft Outlook

Excel

Job description

Who We Are:

When you join Traffic Tech, you join a team that keeps the global economy moving – literally.

Description

Who We Are:

When you join Traffic Tech, you join a team that keeps the global economy moving – literally.

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands with offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

Your Part in It:

Working out of our Hamilton, ON office, we are looking for a Tracing Coordinator to join our growing team. In this role, you will play a key part in keeping shipments moving efficiently by monitoring freight, tracking shipment progress, and ensuring accurate, up-to-date visibility throughout the transportation process.

No prior logistics experience is required. We provide comprehensive training and equip you with the skills needed to succeed in the transportation industry using our proprietary technology and proven processes.

Tracing Coordinator

What the Job Entails:

• Make outbound calls to carriers throughout the day to confirm shipment pickups, in-transit status, ETAs, and deliveries.
• Monitor shipments from pickup through final delivery and provide timely status updates.
• Manage a high volume of phone calls and email correspondence with carriers and internal teams.
• Update the TTSLS with accurate and timely shipment information.
• Identify and escape service issues, delays, or exceptions as they occur to the appropriate Operations team members.
• Prepare and distribute a detailed daily handoff email for the after-hours team, ensuring all active shipments and outstanding issues are clearly communicated.
• Work closely with Operations and Customer Service to maintain service levels and resolve shipment issues efficiently.
• Obtain Proofs of Delivery (PODs) and follow up on any missing documentation.

What We Are Looking For:

• Ambitious, enthusiastic and reliable
• Clear and confident customer service skills
• Good interpersonal skills
• Ability to effectively address issues or complaints
• Ability to work well both independently and in a team environment
• Detail-oriented and able to multi-task
• Working knowledge of Microsoft Outlook and Excel
• Excellent time-management and prioritization skills

What We Offer:

• Robust industry with training and mentorship
• Compensation package that include Medical and Dental benefits
• Life Insurance/AD&D Insurance
• Long-term/Short-term disability
• Personal and Volunteer time off
• Free parking, bistro, gym, and free coffee all day!
• Dynamic environment and ‘can-do’ culture
• Free shuttle to and from Fairview terminus

This is a full-time permanent position from Monday to Friday.

Traffic Tech is committed to fostering a healthy and accessible work environment. Although the above job description may address the male pronoun, Traffic Tech is inclusive and respectful to all male, female and non-binary applicants.

Traffic Tech prohibits discrimination based on someone’s disability in all aspects of the employment relationship. This includes job applications, recruitment, training, transfers, promotions, apprenticeship terms, dismissal, layoffs and situations where an employee returns to work after a disability-related absence. Accommodations are available upon request.

Traffic Tech is an equal opportunity employer that is committed to Diversity, Equity, and Inclusion. We take affirmative action to ensure we provide equal employment opportunity for all applicants and employees, and do not discriminate on the basis of race, ancestry, national or ethnic origin, citizenship, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, family status, mental or physical disability, or any other legally protected characteristics.