Customer Service Representative

Traffic Tech Inc.; Hamilton; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Training & mentorship

Medical & Dental

Life Insurance/AD&D

Long-term disability

Paid vacation

Personal and Volunteer time off

Job summary

Traffic Tech Inc. in Hamilton, ON is seeking a Customer Service Representative to coordinate freight movements across North America and beyond.

You will support the Operations team, maintain vendor relationships, and handle documentation, with training, benefits, and a dynamic, fast-paced environment.

Qualifications

• Customer service experience required.
• Minimum high school diploma.
• Fluency in written and spoken French and English.
• Strong organizational and interpersonal skills.
• Professional phone manner.
• Able to work in a dynamic, fast-paced environment.

Responsibilities

• Create and maintain strong vendor relationships.
• Negotiate with shippers and carriers.
• Booking and shipment tracking – monitor pickup and delivery.
• Prepare required shipping documentation.
• Communicate effectively with clients and carriers.
• Perform minor accounting and data entry.

Skills

Customer service

Bilingual French/English

Strong communication

Multitasking

Education

High School Diploma

Job description

Who We Are:

When you join Traffic Tech, you join a team that keeps the global economy moving – literally.

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

Your Part in It:

Working out of our growing Hamilton, ON are looking for our next Customer Service Representative. You will be responsible for making sure the movement of freight across North America, or even across the globe, is coordinated and executed successfully according to our customers’ needs.

Your work will support our extensive Operations team and you will communicate thoroughly with other team members and Traffic Tech personnel. This position is a great opportunity to set foot within the extensive logistics field.

CUSTOMER SERVICE REPRESENTATIVE

What the Job Entails:

• Creating and maintaining Strong Vendor Relationships
• Negotiating with Shippers and Carriers
• Booking and Shipment tracking – monitor pickup and delivery
• Preparing required shipping documentation
• Effective and professional communication with clients and carriers
• Minor Accounting Functions and data entry

What We Are Looking For:

• Customer service experience
• Minimum High School Diploma - Great opportunity for recent graduates!
• Written and verbal fluency in French/English
• Well-organized self-starters with excellent interpersonal skills who enjoy a dynamic, fast-paced environment
• Possess professional phone mannerisms
• Outgoing personality; high energy; flexible
• Great attitude and desire to work hard while having fun!

What We Offer:

• Robust industry with training and mentorship
• Compensation package that include Medical and Dental benefits
• Life Insurance/AD&D Insurance
• Long-term disability
• Personal and Volunteer time off
• Paid vacation after probationary period

This is a full-time permanent position from Monday to Friday

The salary for this position starts at $50,000+, depending on qualifications and experience.

Traffic Tech is committed to fostering a healthy and accessible work environment.

Although the above job description may address the male pronoun, Traffic Tech is inclusive and respectful to all male, female and non-binary applicants.

Traffic Tech prohibits discrimination based on someone’s disability in all aspects of the employment relationship.

This includes job applications, recruitment, training, transfers, promotions, apprenticeship terms, dismissal, layoffs.

and situations where an employee returns to work after a disability-related absence.

Accommodations are available upon request.

Traffic Tech is an equal opportunity employer that is committed to Diversity, Equity, and Inclusion.

We take affirmative action to ensure we provide equal employment opportunity for all applicants and employees, and do not discriminate on the basis of race, ancestry, national or ethnic origin, citizenship, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, family status, mental or physical disability, or any other legally protected characteristics.