Tow Truck Operator - Ottawa, ON

CAA North & East Ontario; Ottawa; On-site; CAD 30,307 - 41,328; Full time

Benefits offered by this job

Pension Plan

CAA Membership

Job summary

CAA North & East Ontario is seeking a Tow Truck Operator to respond to roadside assistance and vehicle towing calls. You will transport disabled vehicles, perform minor repairs, and deliver excellent customer service.

The role requires strong mechanical skills, a valid Ontario driver's license, and the ability to work in a fast-paced environment with dispatch and team members. Union membership and pension plan are part of the package.

Qualifications

• High school diploma or equivalent.
• Proven experience as Tow Truck Operator or in a similar role.
• Valid Ontario Driver's License with a clean driving record.
• Wreckmaster certification preferred.
• Strong mechanical skills and knowledge of vehicle systems.
• Ability to operate tow trucks and related equipment safely and efficiently.

Responsibilities

• Respond promptly to dispatch calls for roadside assistance and towing services.
• Safely load, transport, and unload vehicles using tow trucks.
• Ensure the proper and secure attachment of vehicles to the tow truck.
• Conduct pre-trip and post-trip inspections of the tow truck.
• Perform routine maintenance and cleaning of the tow truck to ensure reliability.

Skills

Strong mechanical skills

Operate tow trucks safely

Problem-solving

Communication and customer service

Physical stamina

Education

High school diploma or equivalent

Experience as Tow Truck Operator or similar role

Tools

Wreckmaster certification

Job description

TERM: Full-Time, Permanent

event July 24, 2026 person Permanent map In-Person

Overview

Reporting to the Regional Coordinator, Eastern Region, the Tow Truck Operator is a frontline responder to CAA/AAA Member service calls for roadside assistance and vehicle towing. Their primary responsibilities include safely transporting disabled vehicles, providing minor roadside repairs, and ensuring excellent customer service.

The Tow Truck Operator conducts pre-trip and post-trip inspections, maintains accurate service records, and adheres to all safety and traffic regulations. They require strong mechanical skills, physical stamina, and the ability to handle stressful situations calmly.

The Tow Truck Operator works closely with dispatch and team members to ensure efficient and timely service delivery, contributing to the safety and satisfaction of our Members.

Responsibilities

Operational Duties

• Respond promptly to dispatch calls for roadside assistance and towing services.
• Safely load, transport, and unload vehicles using tow trucks.
• Ensure the proper and secure attachment of vehicles to the tow truck.
• Conduct pre-trip and post-trip inspections of the tow truck to ensure it is in good working condition.
• Perform routine maintenance and cleaning of the tow truck to ensure its reliability and appearance.

Member Service

• Communicate effectively with Members, providing excellent customer service and explaining the towing process when necessary.
• Maintain accurate records of services provided, including before and after photos, details of the towed vehicle, service location, and Member information.

Safety and Compliance

• Follow all safety procedures and traffic laws while operating the tow truck.
• Ensure the safety of Members and their vehicles during the towing process.
• Collaborate with team members and dispatch to optimize response times and service efficiency.

Requirements

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or equivalent.
• Proven experience as a Tow Truck Operator or in a similar role.

Licensing

• Valid Ontario Driver's License, with a clean driving record
• Wreckmaster certification preferred

Skills

• Strong mechanical skills and knowledge of vehicle systems.
• Ability to operate tow trucks and related equipment safely and efficiently.
• Excellent problem-solving skills and the ability to handle stressful situations calmly.
• Strong communication and customer service skills.
• Physical stamina and the ability to lift and maneuver heavy objects.

Availability

• Availability to work flexible hours, including evenings, weekends, and holidays.

Compensation

• Base Salary: $26.10 per hour
• Additional Per Call Payment
• Pension Plan
• CAA Membership

Successful candidate is required to join Unifor Local 414

Employment is contingent on satisfactory results of a Criminal Records & Judicial Matters Check, Driver's Abstract, and references

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process