Battery Assist Driver, Winnipeg Manitoba

CAA Club Group; Winnipeg; On-site; CAD 42,000 - 64,000; Full time

Job summary

CAA Club Group is seeking an ERS Fleet Technician to operate and respond to emergency roadside service calls across Manitoba. You will handle battery boosts, lockouts, tire changes, and tows, while ensuring safety and professional interaction with members.

The role requires mechanical aptitude, customer service experience, and knowledge of Manitoba geography. A valid driver's license with minimal demerits and basic computer skills are essential.

Qualifications

• Mechanical aptitude and troubleshooting basics.
• Experience delivering quality customer service.
• Knowledge of Winnipeg and rural Manitoba geography.
• Experience operating a tow truck or heavy equipment.
• Basic computer and keyboarding skills.
• Current provincial driver’s license with <=4 demerits.

Responsibilities

• Operate ERS Fleet Vehicles in line with Manitoba Highway Act and CCG procedures.
• Attend ERS service calls: battery boosts, flat tires, lockouts, gas, extrication, tows.
• Greet members, verify membership and license data, communicate policy details clearly.
• Assess breakdown scenes for safety and workable solutions.
• Diagnose battery condition, charging output and electrical drains.
• Perform quick-fix repairs to enable safe drive to a repair facility when possible.
• Represent CCG positively to motorists, pedestrians and members.
• Answer ERS benefits questions and inform about CCG products and services.
• Use MDC terminal to receive/respond to ERS calls from dispatchers.
• Report traffic accidents and suspicious activity to dispatchers.
• Maintain safe work environment and wear PPE as required.
• Promote CAA services and programs (Home & Property Insurance, Show Your Card & Save, etc.).
• Perform other job-related duties as assigned.

Skills

Mechanical aptitude

Customer service

Winnipeg geography

Tow truck experience

Computer skills

Driver's license (4 demerits max)

Job description

About Us

At CAA Manitoba (MML), we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Manitoba (MMLClub Services) is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG),wherepurpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What Will You :

• Operate and drive CAA ERS Fleet Vehicles in conjunction with the Manitoba Highway Traffic Act, as well as with CAA established Manitoba Fleet Procedures.
• Attend ERS Service calls including battery boosting, flat tires, lockouts, gas, extrication, and tows according to established CCG Towing and Service Procedures. Collects additional fees for service calls from members as required.
• Greet members; check membership and drivers license data upon arriving at the scene of the member's vehicle. Ask questions and communicate effectively with member in order to understand problems and explain policies.
• Assess a break down scene for safety and probable workable assessment.
• Accurate diagnosis of battery condition, charging system output, and any electrical drain that may hamper the operation of the member's vehicle.
• Is expected to work within basic troubleshooting and quick-fix guidelines to achieve a assessment.
• When appropriate, perform repairs to allow the member to drive safely to a repair facility.
• Represent CCG in a positive way while on duty including dealing respectively with the general motoring public, pedestrians, cyclists, and members.
• Answer member and general client questions relating to their ERS Benefits, and general CCG products and services.
• Use MDC terminal to receive and respond to ERS calls sent by CCG dispatchers.
• Report traffic accidents and suspicious motoring activities when witnessed to CCG dispatchers.
• Maintain a safe working environment by keeping alert, reporting safety issues to supervisors, and wearing all Personal Protective Equipment (PPE) required to complete duties as assigned.
• Promote all areas of CAA including Home & Property Insurance, all Show Your Card & Save programs, plus Battery Assist, Locksmiths and Immobilizer programs.
• Performs other job-related duties as assigned.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are:

• Mechanical aptitude
• Previous experience dealing with customers and providing quality customer service.
• Knowledge of the city of Winnipeg, and rural geography of Manitoba.
• Previous experience operating a tow truck or other heavy equipment.
• Basic computer and keyboarding skills.
• Current Provincial Drivers License with no more than 4 demerits.

Please note that we may use AI tools to help us through the recruitment process.

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Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.