Tow Truck Driver

SMC; Ottawa; On-site; CAD 41,482 - 59,081; Full time

Job summary

SMC Group of Companies Inc. is seeking a passionate Tow Truck Driver in Ottawa. Responsibilities include operating tow trucks to move vehicles, performing inspections, and providing roadside assistance. Candidates should possess a CDL and TSSEA Tow license, have excellent customer service skills, and at least 7 months of experience in similar roles.

The position is permanent, full-time, and requires working 30 to 35 hours a week including night shifts, with a pay of $36.50 per hour.

Qualifications

• At least 7 months of previous experience in the position or related position.
• Valid commercial driver’s license (CDL) with a clean driving record.
• Valid TSSEA Tow license.

Responsibilities

• Drive and operate tow trucks to move vehicles to designated locations.
• Perform pre-trip, en route, and post-trip inspections.
• Respond to roadside assistance requests and service calls.
• Provide excellent customer service and ensure safety during towing operations.

Skills

Customer service skills

Mechanics knowledge

Organizational skills

Communication skills

Education

Secondary (high) school graduation certificate

Tools

Tow Truck

Communication devices

Job description

About the Company

SMC Group of Companies Inc. is currently looking for a passionate, self‑driven Tow Truck Driver to join their team.

Company: SMC Group of Companies Inc.
Job Title: Tow Truck Driver
Location: 92 Bentley Avenue, Ottawa, ON, K2E 6T9
Status: Regular; Permanent; Full‑time (3 Vacancies)
Start Date: As soon as possible
Salary: $36.50 per hour
Hours: 30 to 35 hours/Week (Night shifts needed)
Work Setting: On‑site

Job Description

• Drive and operate tow trucks to move vehicles that are damaged or not working to a repair shops, impound lots or other designated locations
• Attach and secure vehicles to tow trucks using chains, straps, winches or other towing equipment to prevent damage
• Respond to roadside assistance requests and service calls from dispatchers or customers
• Perform pre‑trip, en route and post‑trip inspections and oversee all aspects of vehicle
• Maintain accurate records of services performed, time logs, and mileage
• Communicate with dispatchers, customers, and other drivers using communication devices
• Provide excellent customer service and ensure the safety of passengers and vehicles during towing operations
• Perform minor roadside repairs such as changing flat tires, jump‑starting batteries, or unlocking vehicles
• Follow safety procedures and traffic laws while operating the tow truck
• Keep the tow truck clean and in good working condition, report any mechanical issues

Qualifications and Professional Skills

• Experience: At least 7 months of previous experience in the position or related position
• Education: Secondary (high) school graduation certificate
• Valid commercial driver’s license (CDL) with a clean driving record
• Valid TSSEA Tow license

Skills & Attributes

• Well‑organized and skilled approach to customer service
• Strong customer service skills with the ability to interact professionally with clients.
• Mechanical knowledge to handle basic vehicle issues like jump‑starts and tire changes.
• Familiarity with automotive repair is a plus.
• Ability to work independently and make sound decisions in high‑pressure situations.
• Fluent in English and strong verbal and non‑verbal communication skills.
• Ability to work independently and under pressure.
• Organized, flexible, reliable, effective interpersonal skills.
• Fast‑paced environment, work under pressure, tight deadlines.