Emergency Roadside Service Technician

CAA Atlantic; Dartmouth; On-site; CAD 42,000 - 64,000; Full time

Job summary

CAA Atlantic is seeking an Emergency Roadside Service (ERS) Technician to be the reassuring face on the roadside, delivering trusted towing and roadside assistance with safety and care. You’ll handle calls for lockouts, tire changes, fuel delivery, and battery boosts while maintaining vehicles and equipment to high standards.

This hands-on role requires safety-minded, reliable team players who can work evenings, weekends, and holidays, with 4 days on and 4 days off shifts. Immediate start.

Qualifications

• Air Brake Endorsement (required) and a valid driver's licence with a clean driving record.
• Pre-employment drug and alcohol test and fitness-for-duty assessment.
• Ability to lift, push, pull up to 70 lbs safely.
• Strong mechanical aptitude with comfort working on vehicles.
• Excellent problem-solving and customer service, under pressure.
• Willingness to work evenings, weekends and holidays.
• Positive, reliable and safety-conscious attitude.

Responsibilities

• Provide safe and efficient towing services for Members.
• Deliver roadside assistance: lockout, tire changes/repairs, fuel delivery, battery boosts.
• Support battery testing, sales and installation for Battery Service Program.
• Communicate clearly with Members and Dispatchers to ensure timely service.
• Maintain company vehicles, tools and equipment in clean, reliable condition.
• Follow all safety, traffic and company operating procedures.

Skills

Air Brake Endorsement

Driver's license

Mechanical aptitude

Problem-solving

Customer service

Safety-conscious attitude

Shift flexibility

Job description

CAA Atlantic is recognized as one of Canada's Most Admired Corporate Cultures! We're committed to supporting your development through comprehensive training programs and continuous learning opportunities - helping you advance your skills and achieve your professional goals. Our generous vacation allowance, annual incentive program, and top-tier benefits ensure you and your family are well taken care of.

CAA Atlantic is a member-based organization serving over 320,000 members across Atlantic Canada. Headquarters in Saint John, N.B., CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest, most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance, travel services, and exclusive savings and rewards for our members. We're deeply focused on helping Atlantic Canadians travel safely and confidently, whether they are on the road close to home or planning trips around the world.

\"I love my job with CAA Atlantic because it's great to be able to work with a great group of people and an even better company that values the work we do! It's also always nice to make members day that much better when we provide the roadside assistance we provide them!!\" - Daniel, Tow Operator

• YouTube: Hidden Gems: Working at CAA Atlantic
• Careers CAA Atlantic- Work With Us
• Careers CAA Atlantic - Employee Benefits
• Careers CAA Atlantic- Team Member Stories

Join Our Automotive Services Team and Help Keep Atlantic Canada Moving!

Are you someone who feels a sense of reward and satisfaction when helping others? Are you passionate about roadside safety? Do you have a strong mechanical aptitude and interested in all things automotive? If yes, we have a great career opportunity for you!

As an Emergency Roadside Service (ERS) Technician, you'll be the reassuring face of CAA Atlantic on the roadside, delivering trusted towing and roadside assistance with professionalism, safety, and care. Every day brings new challenges and opportunities to make a real difference - whether you're rescuing a Member with a flat tire, towing a vehicle to a repair shop, delivering fuel on a rainy night, or boosting a battery during a winter storm. We do all that and more for our Members!

In this hands-on, fast-paced role, you'll take pride in providing safe and efficient towing services while performing a wide range of roadside support, from lockouts to tire repairs and battery installations. You'll use your mechanical know-how and problem-solving skills to assess situations quickly and get Members back on their way - all while communicating clearly and courteously with Members and Dispatchers to ensure timely, dependable service.

We're looking for safety-minded, reliable team players who thrive in dynamic environments and take ownership of their work. Flexibility is key - our Members count on us around the clock, and you'll be ready to assist during evenings, weekends, and holidays when help matters most. If you're known for your positive spirit, calm under pressure, and dedication to excellent service, you'll fit right in with our trusted team of ERS Technicians at CAA Atlantic.

This position is commencing immediately

Shift Rotation Schedule:

4 days on followed by 4 days off, 12 hour shifts.

Job Classification & Pre Employment Testing:

This position is classified as safety sensitive. As part of CAA Atlantic's commitment to maintaining a safe and healthy workplace, successful candidates will be required to complete and pass a pre-employment drug and alcohol test and physical fit-for-duty assessment as a condition of employment

Accommodation:

Applicants should identify in the application questionnaire if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.

Qualifications

• Air Brake Endorsement (required) and a valid driver's licence with a clean driving record.
• Complete and pass a pre-employment drug and alcohol test and physical fit-for-duty assessment
• Ability to safety lift, push, pull 70 lbs
• Strong mechanical aptitude and comfort working with vehicles.
• Excellent problem-solving and customer service skills, even under pressure.
• Willingness to work a variety of shifts, including evenings, weekends, and holidays.
• A positive, reliable, and safety-conscious attitude.

Responsibilities

• Provide safe and efficient towing services for Members.
• Deliver roadside assistance such as lockout service, tire changes and repairs, fuel delivery, and battery boosts.
• Support battery testing, sales, and installation for CAA Atlantic Battery Service Program.
• Communicate clearly and courteously with Members and Dispatchers to ensure timely service.
• Maintain company vehicles, tools, and equipment in clean and reliable working condition.
• Follow all safety, traffic, and company operating procedures.